All Features
Graham Ward
Just as there’s no yin without yang, there’s no leadership without followership. The two interdependent and complementary roles can’t exist without each other.
Followership is the symbiotic interchange between a leader and those they seek to influence. However, the word has long carried…
Mike Figliuolo
It’s important to have customer-friendly policies if you want to have a great customer service culture. Your policies drive team behaviors, so be sure they’re consistent with the brand you want to put forward.
I’m going to hark back to my recent post, “$325 Equals $210? The Math of Customer-…
William A. Levinson
In his Quality Digest article published in February 2023, Michael Mills1 reported that the next version of ISO 9001 will add to clause 4.1, “Understanding the organization and its context” the words, “the organization shall determine whether climate change is a relevant issue.”
Although nothing in…
James Chan
Tracking work orders is an essential aspect of work order management, and it becomes immensely more efficient with the help of tracking software.
Work orders are the centerpiece of an effective maintenance program. Once a work order request is initiated, it triggers a set of tasks and workflows…
Nikhil Arora
In the latest TalentLMS research, we zoomed in on employee appreciation in U.S. companies. We examined how employees view appreciation practices and their favorite ways of receiving recognition. Moreover, we explored AI’s potential for bridging the employee recognition gap. The research also dug…
Adam Sutter
In the dynamic and ever-evolving landscape of business, the concept of transformation often conjures images of monumental overhauls and radical shifts. However, for some enterprises, effective transformation takes a different, more nuanced form—one that involves strategic adjustments rather than…
Maggie Overfelt
Michele Gelfand finds inspiration for new projects all around her: taking in the banter in a boardroom, speaking with taxi drivers when traveling, observing the interactions between physicians and nurses during an unexpected trip to the doctor. The idea for one of her most recent papers was sparked…
Audrey Kim
Emails that drone on and on. Meetings that could have been Slack messages. Memos loaded with empty jargon. We’re all familiar with friction, or what Robert I. Sutton and Huggy Rao describe as “forces that make it harder, slower, more complicated, or downright impossible to get things done.”
In…
Stephanie Ojeda
As U.S. Supreme Court Justice Louis D. Brandeis famously wrote, “Sunlight is said to be the best of disinfectants.”
In the field of quality, internal audits are the equivalent of sunlight. Like spring cleaning, internal audits provide the opportunity to bring process issues into the open before…
Donald J. Wheeler
Over the past two months we’ve considered the properties of lognormal and gamma probability models. Both of these families contain the normal distribution as a limit. To complete our survey of widely used probability models, this column will look at Weibull distributions, a family that doesn’t…
Jamie Bihary
An internal audit can be an overwhelming prospect, especially if you’re new to a company or internal auditing in general.
The MedTech space is huge, and even the standards that are meant to help, like ISO 13485:2016, cover a lot of ground.
So, if you’re part of the audit team in your company, and…
Mike Figliuolo
Many people proclaim they are gurus, ninjas, and other silly titles. Giving yourself such a title can cause people to lose respect for you, and it can cost you credibility.
Titles matter. A lot. So do email addresses and signature blocks. As unfortunate and as shallow as it is, people make a first…
Matthew Greenwood
The next frontier for industrial digitization and automation is the convergence of artificial intelligence (AI) and machine vision.
AI-powered machine vision promises to transform the way industrial manufacturers conduct their business, according to experts at a recent webinar hosted by the…
Gleb Tsipursky
As companies continue to navigate the new normal of remote and hybrid work, it’s crucial that they establish clear expectations and guidelines for their employees. And unlike Disney and Twitter, it’s very important that they don’t change their minds randomly when the leadership changes.
However, a…
Joe Judge
I once had to give an employee constructive feedback about being too impatient, irritable, and unmotivated at work. He shrugged, apparently unwilling to acknowledge the problem.
In response, I asked, “How does this character flaw manifest with your kids at home?” That question got his attention…
Stephanie Ojeda
Formal complaint management is a requirement in regulated industries such as medical device and pharmaceuticals under U.S. Food and Drug Administration (FDA) and other international regulations.
The FDA mandates that medical device companies, for example, designate a formal unit for managing…
Shiela Mie Legaspi
As remote workers, we have more freedom than ever before. This means we must learn how to make personal accountability in virtual teams work for us. We must understand what drives our success, and use that knowledge to drive our own growth. Simple self-accountability techniques can empower you with…
Mike Figliuolo
Managers who establish clear expectations and rules that are communicated to team members find it easier to deal with employees when they violate those rules.
What follows is an excerpt from my book One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (Jossey-Bass, 2011).
“…
Melissa Burant, Marc Schneider
As a manufacturer, you understand that supply chain disruptions happen all the time. What you don’t know is when or how they will affect your operation and business. But assessing your supply chain risks and implementing good supply chain management practices can be daunting. This is especially…
Denise Robitaille
ISO 9001 has begun its revision process. In the next few months, all eyes will be riveted on that arena as everyone seeks to anticipate the changes and what they’ll augur for their own quality management systems. The attention is not undeserved.
Equally important but with considerably less…
Scott Ginsberg
The manufacturing sector has always played a crucial role in the economy. But our industry has been grappling with a notable shortage of labor in recent years.
This scarcity of skilled workers is a pressing concern for industry leaders, who recognize the potential consequences for production…
Gleb Tsipursky
Have you seen the headlines about the new study in Nature that “conclusively proves” remote work harms innovation and creativity? That study matches previous anecdotes by leaders like Sallie Krawcheck, CEO of Ellevest, when she claimed remote work made her employees more productive but less…
Andy J. Yap
Mergers have become the norm in the telco sector recently: Far EasTone and Asia Pacific Telecom in Taiwan in 2022, True and DTAC in Thailand, as well as Celcom and Digi in Malaysia both in 2023. These represent a global shift toward an era of two or three players in each market, especially in Asia…
Gene Russell
Without a basic grasp of financial concepts at the C-suite (executive) level, small and medium-sized manufacturers (SMMs) may be limited in their ability to compete in an increasingly crowded marketplace. This is why financial literacy is near and dear to my heart.
As a former manufacturer myself…
Michael King
In the ever-evolving life-sciences industry, market share is fiercely contested and companies must continuously optimize their operations to maintain their competitive edge.
Modern technologies and intelligence-driven solutions are revolutionizing how organizations work, empowering them to elevate…
