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Measuring Your Response to Others
Jack Dunigan
What good is it? Often the mantra of the obsessively practical or the hopelessly cynical, a “what good is it?” response typically indicates disgust, disappointment, or disdain, maybe all three. Obsessively practical leaders seem to become, well, obsessed with efficiency. Every act, every task,…
Calculating Reliability and Confidence
Harish Jose
It has been a while since I have written about statistics, and I get asked a lot about a way to calculate sample sizes based on reliability and confidence levels. So today I am sharing a spreadsheet that generates an operating characteristic (OC) curve based on your sample size and the number of…
Designing for Failure
Taran March @ Quality Digest
So it seems the contentious wall along our southern border, variously known as the Trump wall or the Mexico-United States barrier, isn’t meeting requirements. Walls keep people in; walls keep people out. They serve as backdrops for graffiti. But aside from fulfilling the last item, this wall might…
Does LPA Administration Get in the Way of Quality?
Richard Ruiz
According to the Deloitte Automotive Quality 2020 report, auto manufacturers spend an average of 116 days annually on quality management system (QMS) compliance. Layered process audits (LPAs), which can number more than a thousand audits per year, can take up many of those hours for companies that…
Accurate Measurements of Irregular Surfaces
Ryan E. Day
Headquartered in Houston, Texas, Dimensional Engineering was born on the back of a dream, a major contract from an aircraft manufacturer, and a process developed specifically to fulfill that project. Dimensional Engineering has steadily grown to become a full-service team of consulting and field…
Leveraging Your Data As a Foundation for Manufacturing ROI
Janelle Farkas
According to the International Institute for Analytics, businesses that use data will gain $430 billion in productivity benefits over competitors who aren’t using data by 2020. As an industrial engineer for the Northeastern Pennsylvania Industrial Resource Center, part of the MEP National Network,…
Preparing Your Firm for AI
Theodoros Evgeniou
It seems that every week, AI technology has learned to do something humans do, but faster and better. From detecting cancers and eye conditions to predicting floods; or analyzing the language, tone, and facial expressions of candidates during recruitment processes, AI is now at the stage where it…
Components of High-Performing Cultures
Mike Figliuolo
Driving a strong business starts with the people who work for your business, and those people align with the business through the company culture. How are you shaping yours? A high-performing culture is one where people drive performance because of the right behaviors. They’ve embedded these…
Quality Practices Can Help You Prepare to Sell Your Company
Frances Brunelle
Just as baby boomers on the manufacturing plant floor are getting ready to retire, so are the owners. More than 5,000 small manufacturing operations (with annual revenues between $2 and $20 million) will either close their doors or find new owners during the next five years. Some of these owners…
Bosses Face More Discrimination if They Are Women—From Employees of Any Gender
Martin Abel
Imagine that your boss Ethan calls you into his office. He expresses disappointment in your recent performance and lack of commitment. How would you react? Accept the feedback and put in more effort? Would you pout in your office and start looking for a new job? Now, would your reaction be…
Putting the Customer First in Prosthetic Device Development
David Moser
Technology companies are frequently driven by their engineering processes. Of course product quality is regarded as most important, and that quality can be tested and measured with numbers and data. Such companies also frequently align their core identity with the engineering that belies their…
What Tools Should Data Analysts Have in Their Toolbox?
Paul Laughlin
What tools should data analysts have in their toolbox? It’s a broad question and one with diverging views. So, I am delighted to welcome back a guest blogger who doesn’t shy away from controversy. Martin Squires is a very experienced znalytics leader, whom I’ve previously interviewed in our audio…
An Introduction to Statistical Process Control (SPC)
Jody Muelaner
One of the key ideas in lean manufacturing is that defects should be detected as early as possible. Efforts to control manufacturing processes, so that issues can be detected before defects occur, actually predate lean. Statistical process control (SPC) is a set of methods first created by Walter A…
How to Improve New Product Introduction (NPI) in Three Steps
Tom Comstock
How can industrial and manufacturing enterprises achieve better new product introduction (NPI), a critical element of operational excellence? Corporate goals of improving market share and revenue, maintaining competitive differentiators, and improving customer experiences are especially challenging…
The One Rare Leadership Skill
Davis Balestracci
In 2006 I was at a presentation by a world leader in quality (WLQ) who has been singing W. Edwards Deming’s praises since the late 1980s and even does the famous red bead experiment as part of some of his plenaries. He presented the following bar graph showing a comparison of the sum of rankings…
Lessons From Mt. Stupid
Joseph Paris
A few years ago, I was asked to conduct a workshop, deliver a keynote, and chair a three-day conference on manufacturing process excellence in Europe, produced by the Process Excellence Network (PEX), a division of IQPC. Although that was a lot to ask of me, the lineup of speakers and content was…
Five Problems With Data in a Data-Intense World
Derek Benson
As a quality professional, you’ve probably heard the famous quote from W. Edwards Deming, “In God we trust; all others bring data.” Thanks to technological advancements in our industry, data exist more abundantly than ever. This presents a new challenge for those tasked with extracting and…
Seven Proven Tips for Modernizing Your Organization’s Policy and Procedure Communication
Kathy Anton
Throughout our 30-year company history, we have witnessed over and over how clearly communicated systems, standard operating procedures (SOPs), and policies can transform business results. It's common to see dramatic improvements like 50-percent faster employee onboarding, a 65-percent reduction in…
Five Tips From Medtech Executives on the Value of Quality
Jon Speer
When it comes to making medical devices, quality is key. That’s a concept that nearly every medical device professional agrees with, but what does it mean? Why is quality so important, and how should it be pursued? These are the questions that medtech executives and company stakeholders should be…
Four Enterprise-Level Numbers to Track
Christopher Shoe
According to a recent LNS Research survey, 37 percent of quality leaders cite an inability to measure quality metrics as their No. 1 barrier to achieving quality goals. Even worse, the survey showed four in five companies have poor visibility into real-time metrics. These figures highlight a…
The Key to Leadership Is Consistency
Mark Rosenthal
The idea of doing the little things consistently over time is a powerful one that we often overlook in our hurry to show a spectacular result this week. We don’t get results from the big action we are taking today. We get results when business-as-usual is getting the little things right the vast…
Extended Reach
Alberto Castiglioni
Ensuring the quality of a car’s performance and design, FARO 3D measurement technology solutions provide simple yet accurate ways of taking contact and noncontact measurements for quality control in automobile manufacturing and assembly. Portable CMMs such as articulated arms can be used for rapid…
How Much Does Management Matter to Productivity?
Katia Savchuk
Why are some companies more productive than others? And why do certain divisions within those companies perform better than others do? Research has shown that top performers tend to invest more in research and development, adopt better technology, and employ a more educated workforce. But a new…
How to Be an Effective Organizational Maverick
Scott Cowen
It was a year ago that our country lost one of its most well-known and respected mavericks in recent political history. After John McCain passed away, many felt that his death left a void that would be hard to fill and wondered whether nonconformist leaders like him, who usually worry more about…
Creating Cyber Resilience
Paige Needling
Amidst a sea of alarming cybersecurity statistics, there’s one that perfectly captures today’s reality. It’s from a 2019 Trend Micro survey, which says: “80 percent of all businesses expect to be hacked this year.” Not “perhaps” or even “likely.” But will be hacked. And perhaps worse, only 39…

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