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Should U.S. Companies Stop Relying on China?
Knowledge at Wharton
After more than a year of being pummeled by pandemic-related supply chain shortages, computer maker HP had some good news to report during its third-quarter earnings call last month. Revenue is up 7 percent over the prior-year period, even though it fell short of projections. The problem isn’t…
Six Mindsets to Help Your Team Reboot
Jason V. Barger
Did you know that 7.6 million people quit their jobs during the months of April and May of 2021? Reports of loneliness at work are as high as ever. Divorce rates are up 34 percent from last year. To say people have been a little stressed would be an understatement. Let’s dig a little deeper into…
What Employers Need to Give Their Remote Employees
Dirk Dusharme @ Quality Digest
Like it or not, work-from-home (WFH) is here to stay. This is not just a perk that employers might offer, but a requirement on which many employees, current and future, are demanding. According to several surveys, between 30 and 50 percent of employees surveyed said they would leave their jobs if…
Five Biggest Quality Management Mistakes in the Medical Device Industry
Sara Adams
At Greenlight Guru, we collectively have hundreds of years of experience in medical device quality management. We’ve all seen some great successes during our time in the industry—high-quality medical devices that improved the quality of life for countless people around the world. But we’ve also…
How the Crisis in Container Ships Could Ruin Christmas
Stavros Karamperidis
Ningbo-Zhousan may not exactly be a household name, but find something in your house made in China, and it’s quite likely it was delivered from there. Ningbo-Zhousan, which overlooks the East China Sea some 200 km south of Shanghai, is China’s second-busiest port, handling the equivalent of some 29…
Apprenticeships and Workforce Development Programs Are Having a Moment
Torsten Schimanski
The manufacturing skills gap has been a topic of discussion for several years. According to a 2021 Deloitte study, it is estimated that by 2030, there will be 2.1 million manufacturing jobs that will need to be filled. Finding employees who are trained, skilled workers is becoming more critical in…
How to Use ISO 9004 to Improve Your Manufacturing Operation
Eliot Dratch
The International Organization for Standardization (ISO) is an independent, nongovernmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. As technology continues to rapidly develop, new standards are drafted and…
Davis Tech Trains Blind Students in CNC Machining
Sana Kazilbash
Davis Technical College, a community college in Utah, is offering the United State’s first-ever CNC machining training course for blind students. The institute’s pilot course, CNC Enhanced, was completed in fall 2020 by three visually impaired students—who proved so successful that they are now…
Taking on Transformation: A Hands-on Start to Gain Digital Momentum
Jason Chester
The most popular phrase in manufacturing today is “digital transformation.” Every company now understands the immense value digital transformation can provide. It’s essential for overhauling efficiency, agility, and ultimately, the bottom line. Digital transformation represents the very essence of…
How a New Standard Is Helping Small Firms Think Big
Ann Brady
Better buying power, greater efficiencies, and more innovative ideas are not just for big businesses. The publication of ISO 44003 is helping smaller players flex their collective muscle by making the most of strategic partnerships. How many of us cooped up at home during the lockdowns and travel…
Five Postmarket Surveillance-System Musts for EU Medical-Device Manufacturers
Sara Adams
Designing, developing, and getting your medical device approved and onto the market is a huge accomplishment—but it isn’t the end of your responsibilities. For the European Union (EU) market, the European Commission (EC) requires manufacturers to perform ongoing postmarket surveillance (PMS)…
What Quality Professionals Should Know When Employees Return to the Office
Gleb Tsipursky
Recent surveys show, and many managers are learning, that their employees are often not interested in working from the office full time. It’s easy to assume we know what they want due to a bias known as the false consensus effect, which causes us to perceive others whom we feel to be in our team…
Risk Management for Medical Devices
Wade Schroeder
As more medical devices using network-connection technology are developed, cybersecurity will continue to grow in importance and focus among regulators and manufacturers. Many connected devices store or transmit patient data for which there is an expectation of both privacy and accuracy. Any sort…
How Executives Should (and Shouldn’t) Engage With Customers
Christoph Senn
In 2011, we started talking with top B2B executives about their engagement with their firm’s major customers in the aftermath of the financial crisis. The vast majority told us that they were very involved, to great effect. However, when we interviewed their sales account managers, we heard a…
Creating Effective Customer Personas, Part 1
Annette Franz
Simon Sinek popularized the concept of finding your why, which he defines as the purpose, cause, or belief that drives you. He states that the concept is “grounded in the tenets of the biology of human decision making.” Once you find your why, you can live in alignment with it. Truly an important…
Finding the Hidden Innovators in Your Company
Susan Robertson
Most people who work in a corporate environment are familiar with some type of personal style indicator—Meyers Briggs Type Indicator, Strengths Finder, DISC profile, and others. However, there’s a less well-known one that’s particularly relevant and useful in innovation, and it’s specific to your…
Five Ways Leaders and Analysts Can Try Thinking Differently to Be Data-Led
Harry Powell
In previous posts I’ve shared resources to help you educate your leaders in data literacy, but beyond knowledge, this also requires thinking differently. We need to get thinking about our thinking. Helping leaders get their heads around thinking styles can be a challenge. Many of us spend most of…
Why Do So Many Leaders Screw Up a Quality Return to the Office?
Gleb Tsipursky
Due to strong employee resistance and turnover, Google recently backtracked from its plan to force all employees to return to the office and allowed many to work remotely. Amazon also backtracked on its plans to have a fully office-centric culture and allowed employees to have a hybrid schedule.…
Are Famous Leaders the Role Models You Need?
James daSilva
There was a Twitter thread recently from an early, longtime Facebook executive, Dan Rose. You might have missed it. That’s OK—scrolling Twitter is rarely the best use of our time. In these tweets, Rose argued for the greatness of Facebook co-founder and CEO Mark Zuckerberg’s leadership, especially…
Two CEOs, No Drama: Ground Rules for Co-Leadership
Manfred Kets de Vries
Leonard, the chairman of a global consumer goods company, was wondering what to do with the two co-CEOs running the firm. Although it had seemed a great idea to have two individuals at the helm, this arrangement had led to conflicts, stalled initiatives, and an overall lack of direction. Some of…
Ultimate Guide to Improving Your Root Cause and Corrective Action Processes
Eliot Dratch
If your manufacturing company develops a problem along the way with one of your processes, how do you resolve it? While the shortcut option is to simply patch up the symptoms of whatever that problem may be, the long-term solution is to perform a root cause and corrective action (RCCA) process. By…
Rethinking Factories of the Future
John Preston
‘This government is obsessed with skilling up our population,” said Boris Johnson in his recent speech on “leveling up.” There’s still a fair amount of uncertainty about exactly what the United Kingdom prime minister’s plan to level up the regions will involve, but manufacturing and skills seem…
Visibility and Data: A Solid Combination for More Resilient Supply Chains
Sébastien Breteau
Major global events of the past five years have sparked seismic shock waves in global supply chains, relocating where businesses manufacture and source their products. Whether facing rising labor costs in China, new tariffs in the U.S.-China trade war, or cataclysmic shutdowns amid the Covid-19…
How IT Service Management Delivers Value
ISO
There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision. In today’s technology-driven corporate landscape, the two leading methodologies come from the world of…
Why HR Shouldn’t Manage Your Technical Skills Training
Corey Brown
Amid the Silver Tsunami, human resources departments are hustling to onboard and fill personnel gaps, but they can’t predict the evolving demands of your operations. Manufacturing companies are failing to adapt their operational training strategy to meet the needs of a workforce in transition. Put…

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