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Management

Which Came First, a Poorly Performing Employee or an Irate Boss?

Consequences and costs of abusive supervision

Published: Wednesday, May 18, 2022 - 11:02

Managers may mistreat employees who perform poorly because they assume their behavior results from a lack of diligence rather than other factors, according to research we published in September 2021.

Surveys show that about one in seven U.S. workers feel that their manager engages in hostile behaviors toward them. Abusive supervision may range from relatively mild behaviors, such as lying or not giving credit for work, to more severe actions, such as insults or ridicule.

While past research has suggested that it’s the poor performance of workers provoking managers’ abusive reactions, we wanted to examine whether the supervisor’s faulty perceptions deserve at least some of the blame.

So we conducted two studies, drawing on research showing that people are prone to perceptual errors when judging negative events. One of these is the fundamental attribution error, a tendency to overattribute negative outcomes to others’ personalities rather than other explanations.

In the first study, we recruited 189 pairs of employees and supervisors from a variety of industries. We asked supervisors to rate their employees’ job performance as well as their conscientiousness or diligence—that is, how organized, industrious, and careful they are. We then asked employees to rate themselves on the same measures.

Finally, we asked employees to rate how abusive their supervisors were toward them—such as ridiculing them in front of others—within the previous month.

We found that managers assessed lower-performing employees as less diligent than the workers rated themselves. Research shows self-ratings of personality traits like diligence are generally more accurate than external ratings. This suggests supervisors believed poorly performing employees were less diligent than they actually were. In addition, these employees perceived higher levels of abuse than others did.

This study didn’t include independent measures of the employees’ diligence or their managers’ abuse. So, in our second one, we wanted to determine if the managers still blamed a lack of diligence for an incident involving poor performance, even when the supervisor knew that the employee wasn’t the primary cause.

We recruited 443 supervisors via an online portal to complete two surveys. In the first, we asked them to think of one of their employees whose first name began with a randomly generated letter and rate their degree of conscientiousness. We used random letters to avoid bias.

One week later, we contacted the same supervisors to complete the second survey, presenting each with an imagined incident in which the employee from the earlier survey performed poorly on a work project. We then randomly assigned them to various scenarios indicating what was responsible for the poor outcome, such as the employee, a software malfunction, or both. We asked them what share of the blame they put on the software vs. the employee.

We found that when supervisors were told that the employee’s lack of effort and the malfunction were equally responsible for the poor outcome, they still blamed the employee most. When asked to provide feedback, managers who blamed employees were more objectively abusive, using expressions of anger or threats.

Why it matters

The consequences and costs of abusive supervision are significant. For example, it can worsen employees’ psychological health and may be costing U.S. employers up to $24 billion a year in lost productivity.

Suggesting abusive management behaviors are justified, or that a worker may deserve the treatment is problematic because it puts the onus for correcting these harmful actions on the targets of abuse rather than the perpetrators. Our research suggests it may be perceptual errors on the part of managers that deserve more blame.

What’s next

We would like to explore how people and employers can reduce instances of abusive supervision. And we’d like to look into what other factors besides perceptual biases might be responsible.

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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About The Authors

Zhanna Lyubykh’s picture

Zhanna Lyubykh

Zhanna Lyubykh is a Ph.D. candidate in organizational behavior at the University of Calgary’s Haskayne School of Business.

Jennifer Bozeman’s picture

Jennifer Bozeman

Jennifer Bozeman is an associate professor in the Department of Management at West Chester University.

Nick Turner’s picture

Nick Turner

Nick Turner is an organizational psychologist who researches leadership, healthy work, and work design at the Canadian Centre for Advanced Leadership (CCAL) in Business at the Haskayne School of Business.

Sandy Hershcovis’s picture

Sandy Hershcovis

Sandy Hershcovis is the Future Fund Professor of Equity, Diversity, and Inclusion at the Haskayne School of Business at the University of Calgary.