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Quality Digest
User satisfaction with federal e-government Web sites leveled off after nine months of steady improvement, according to the latest quarterly findings of the American Customer Satisfaction Index. The new data shows a slight decline to an aggregate government Web site score of 71.9 from the December…
Quality Digest
APQC and the Council of Supply Chain Management Professionals are collaborating to provide no-cost supply chain measurements for benchmarking. The organizations developed and are promoting online supply chain surveys as a reliable and cost-effective way for organizations to learn how their…
Quality Digest
Several Ohio health agencies are mounting an effort to improve the quality of health care in the state.Greater Cincinnati Health Council and 17 of its member hospitals will partner with the Ohio Hospital Association to launch the Greater Cincinnati Hospital Quality Improvement Project, reported the…
Quality Digest
An international workshop to help local governments implement quality management systems based on ISO 9001 will be held May 22–23 in Veracruz, Mexico. The aim of the meeting is to produce an international workshop agreement (IWA) to allow more-rapid ISO 9001 implementations in governments, shorter…
Quality Digest
Northwest Analytical Inc. recently released an updated version of its flagship NWA Quality Analyst SPC suite. The solution allows manufacturers to more easily analyze process data to identify process improvements and execute quality initiatives such as Six Sigma, CAPA and ISO standards. It includes…
Quality Digest
Rath & Strong recently released a new pocket guide for practitioners of GE Work-Out, a methodology that helps improve Six Sigma and lean projects. GE Work-Out was developed by General Electric as a companion to already-established quality improvement programs. It creates a method to deal with…
Quality Digest
A new study by Best Practices LLC contains performance metrics from which pharmaceutical companies can perform gap analyses to assess manufacturing performance and identify improvement opportunities. “Pharmaceutical Manufacturing: Cost, Staffing & Utilization Metrics,” contains the following…
Quality Digest
AMR Research recently released a study that predicts that the cost of compliance for companies will reach $80 billion over the next five years. The firm also estimates that regulated organizations will spend close to $15.5 million on compliance-related activities in 2005. Although an average…
Quality Digest
Medidata Solutions Inc., an electronic clinical data management solutions provider, will provide Pro-Pharmaceuticals Inc. with a state-of-the-art electronic data capture technology for an upcoming clinical trial for cancer research. Medidata’s RAVE will allow Pro-Pharmaceuticals to correctly and…
Quality Digest
More than 18 companies recently announced support for Microsoft Corp’s new Digital Pharma solution, a framework designed for the pharmaceutical and life sciences industries to improve their performance. The solution is applicable to many areas in the pharmaceutical value chain, from drug…
Quality Digest
The International Society for Pharmaceutical Engineering will host a training series for those who are new to the pharmaceutical and biopharmaceutical industries next month in Denver. The courses will be held April 4–7. The offered courses include: Biotech Basics Biopharmaceutical Process…
Quality Digest
Waters Inform 2005, a symposium for laboratory data management process improvement, will be held May 24–26 in Baltimore. The event will include tutorials covering the range of the Waters Laboratory Informatics suite: Empower, Millennium, MassLynx, NuGenesis SDMS, eLab Notebook, and the Q-DIS family…
Laura Smith
In hopes of cutting administrative costs and streamlining the amount of time it takes to get new drugs to consumers, eight global pharmaceutical manufacturers have formed a coalition, SAFE-BioPharma, to support the widespread adoption of the new global digital identity standard, Secure Access for…
Quality Digest
The Associated Press recently reported that a committee in Montana’s state legislature is working toward defining quality in education. The initiative is part of a larger effort to change the state’s school funding process. Following the unanimous vote to begin the process, the measure will next be…
Quality Digest
Successful management is analogous to being a fighter pilot in a combat environment, according to Jim Murphy, an F-15 pilot who will deliver a keynote address at Quality Expo.Murphy is the founder and CEO of Afterburner Inc., a consulting company that uses fighter pilots to teach some of the world’…
Quality Digest
Leading businesses identify customer satisfaction, cost savings and productivity improvements as the primary drives for their quality improvement initiatives, according to a new study from Best Practices LLC. Based on analyses from 46 major companies, the survey concludes that: There is a…
Quality Digest
SigmaXL recently released a new version of its SigmaXL v. 4.0 software. The solution is an add-in for Microsoft Excel.The add-in is designed for statistical and graphical analysis. New features include Recall SigmaXL Dialog, which allows users to recall the last data worksheet they used; run charts…
Quality Digest
Breakthrough Management Group recently launched a publishing initiative to advance its total performance improvement model. The launch coincides with the release of BMG’s vice president of publishing Neil DeCarlo’s book, Six Sigma for Dummies (For Dummies, 2005). The company plans to publish an…
Quality Digest
One of the oldest chapters of the Association for Operations Management (APICS) and the Harrington Institute recently made a formal agreement to offer Six Sigma, process improvement and project management certification to APICS members around the world. Founded in 1960, the Golden Gate Chapter of…
Quality Digest
The American Society for Quality 12th Annual ISO 9000 Summit will be held in Atlanta April 4–5The event will include three major meetings and conferences. Along with the ISO 9000 conference, it will also feature the U.S. Standards Group Meeting, and Summit course clusters and exams for attendees…
Quality Digest
WCBF will host a Design for Six Sigma conference June 9–10 in Las Vegas. The conference will feature workshops and user case studies for beginners and more advanced Six Sigma practitioners; specific tracks focused on design for product development, and design for transactional processes and…
Quality Digest
6 Sigma Technology Group recently released GateKeeper 2.0, a software program designed to manage the security of technical, construction and facility projects in secure buildings. The company specializes in software that combines Six Sigma and application development. GateKeeper 2.0 automates end-…
Quality Digest
Larry R. Smith has been appointed senior vice president of design and innovation of the Juran Institute.Smith worked for Ford Motor Co. for 27 years. Most recently, he was quality coach for Ford’s Heritage Team, which was responsible for revitalizing one of its manufacturing facilities. He was…
Quality Digest
Pelion Systems Inc. and the Lean Learning Center recently formed a partnership to provide lean curriculum and consulting to manufacturing clients that are implementing lean processes. The companies will combine their areas of expertise to provide the services. Pelion Systems will offer the solution…
“When, therefore, a man absorbed in the effect which is seen has not yet learned to discern those which are not seen, he gives way to fatal habits, not only by inclination, but by calculation.”
—Frederic Bastiat”That Which is Seen, and That Which is Not Seen,” 1850
“In the South Seas there is a…
