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Are Quality Methodologies All Smoke and Mirrors? Part One
H. James Harrington
World War III has begun. This time it’s not a war of battleships, bullets and bombs—this is an economic war. The weapons are televisions, steel, cars, and clothes. This is a war where we have no allies. Every nation is out to capture more of its share of the U.S. and world’s market. We are being…
Books: "Engaging Physicians: A Manual To Physician Partnerships"
(Fire Starter Publishing: Gulf Breeze, FL) -- A new book by best-selling author, Stephen C. Beeson, M.D., Engaging Physicians: A Manual To Physician Partnerships (Fire Starter Publishing, 2009) takes leaders on a stepwise, staged journey to engage physicians in a systemwide effort and align…
Event: First Annual Healthcare of the Future Conference
(ASQ Old Pueblo Section: Tucson, AZ) -- The American Society for Quality (ASQ) Tucson Old Pueblo Section 0707 will sponsor a one-day conference to provide Arizona-based health care organizations with a forum to learn about and discuss the vast number of changes affecting the health care industry…
Product News: 3-D Station Has 0.5" Angle Accuracy, Submillimeter EDM
(Sokkia: Olathe, KS) -- Sokkia Corp. introduces the NET05X—a new manual 3-D station that provides unparalleled precision in a broad range of applications such as surveying, engineering, construction, and industrial 3-D measurement. 0.5" angle accuracy The combination of market-proven absolute…
Is Six Sigma Hijacking the Real Customer?
R. Eric Reidenbach Ph.D.
Pick up any article or book, attend any conference on Six Sigma, or talk with any Black Belt or Master Black Belt and you will hear the Six Sigma gospel about the importance of the voice of the customer. For example, in their book Six Sigma: The Breakthrough Management Strategy Revolutionizing the…
Product News: New Software Allows Sophisticated Form Measurements
Mahr Inc.
(Mahr Federal Inc.: Providence, RI) -- As dimensional metrology systems increase in accuracy and sophistication, they are more capable than ever of helping to improve quality and cut costs in production environments. Once there, however, they must often be run by operators who are not experienced…
Were Your Flubs Foreseeable or Not?
Julia M. Rahn Ph.D.
A debate exists as to whether making an error is the same as making a mistake. In baseball, it's an error if a fielder misplays a ball in a way that allows a batter or base runner to reach one or more additional bases, when such an advance should have been prevented given ordinary effort by the…
Product News: Delcam's CAD/CAM Software Demo at AMMO
Delcam
(Delcam: Windsor, ON, Canada) -- Delcam International Inc. will launch the new version of its FeatureCAM feature-based machining software at the American Manufacturing Exposition (AMMO) taking place in Las Vegas, Aug. 17–19, at Booth No. 428. The new release will include enhancements across the…
AHCA Examines Accuracy of CMS Five-Star Nursing Home Rating System
(American Health Care Association: Washington) -- Following the release of a new national report from research firm Holleran Consulting that found little or no connection between a nursing home’s rating under the Centers for Medicare & Medicaid Services' (CMS) controversial Five-Star Quality…
Which Are Better: Cross Scanners or Single-Line Scanners?
Alex Lucas
For decades, traditional touch probes on coordinate measuring machines (CMMs) have been the gold standard by which parts have been inspected and verified. However, this time-consuming process becomes an even bigger drain on a quality department’s valuable resources as the parts it is charged with…
Product News: Wilson Instruments High Precision Rockwell Hardness Tester
Wilson Hardness
(Wilson Instruments: Norwood, MA) -- Wilson Instruments, an Instron company and the originator of the Rockwell Hardness Tester, introduces its new 574 Rockwell Hardness Testers—high-precision-depth measurement instruments with proven performance and the best repeatability in its class. Designed…
Product News: Compact Dynamometer Measures Machining Forces
(Kistler Instrument Corp.: Amherst, NY) -- The Type 9129AA dynamometer  from Kistler Instrument Corp. has an impressively low overall height of 32 mm and large measuring range of up to ±10 kN. With a cover plate of 95 × 105 mm, this dynamometer is used for measuring the three components of the…
Product News: Johnson Gage Runout and Concentricity Inspection System
(Johnson Gage: Bloomfield, CT) -- Recognized as the industry leader in thread inspection systems and technology, Johnson Gage has introduced the affordably priced Centrax Runout and Concentricity Inspection System for verification of cylindrical runout or concentricity in manufacturing or…
Despite Economy, Large-Scale 3-D Metrology Conference Still Popular
Belinda Jones
This year marks the 25th anniversary of the Coordinate Metrology Systems Conference (CMSC), a notable accomplishment for any organization fueled by volunteers. Hosted by the Coordinate Metrology Society, the 2009 Conference was held at the Marriott downtown in Louisville, Kentucky. Even with the…
Ultrasonic Inspection for Aircraft Composite Panels
(Olympus NDT Inc.: Waltham, MA) -- Solid laminate aircraft composites can be internally damaged by impacts in a way that isn't visible on the outer surface. The Model 35RDC Ramp Damage Checker is a hand-held ultrasonic instrument, developed by Olympus under a license of the Boeing Management Co.…
ANAB Offers Responsible Recycling (R2) Certification Program
(ANSI: New York) -- The American National Standards Institute (ANSI), American Society for Quality (ASQ) National Accreditation Board (ANAB) is now offering accreditation for companies certifying recyclers of electronic equipment under the Responsible Recycling (R2) Practices for Use in Accredited…
Reviewing Success Factors of a Six Sigma Black Belt
Tom Pyzdek
Today I received a sales call from a person interested in becoming a certified Six Sigma Black Belt. He had what I call a "can't do" personality. This is the diametric opposite of the "can do" person. This type of individual looks for reasons why a particular thing can't be done. How about a…
Improving ROI of Six Sigma With Root Cause Analysis
Tracy Willis
Do you hear Six Sigma professionals express frustration that the organization does not support their efforts?  Are there department heads in your life who have complained that their Six Sigma professionals are not delivering the needed results? And that each project is too time-consuming?…
Aerospace Pushes Manufacturing to New Heights With Laser Trackers
Aaron Sabino
The aerospace sector has the most stringent quality standards in the world. The big name manufacturers and their suppliers are constantly adapting new technologies to speed up inspection while maintaining tolerances that are tighter than most other businesses. With laser trackers becoming smaller…
Lean Approach Helps Children’s Hospital Increase Patient Satisfaction
Georgia Institute of Technology
In 2008, Children’s Healthcare of Atlanta saw more than 170,000 patients across all three of its three emergency departments. That kind of volume demands an effective and efficient process, and staff spent the past three years developing a master facility plan to do just that. However, moving into…
Product News: Cutting Tool Inspection Unit Uses Five-Megapixel Camera
(Euro-Tech Corp.: Menomonee Falls, WI) -- Designed for inspecting bone drills, taps, and other cutting tools, The PG 1000 uses a five-megapixel camera that requires minimal lighting to reduce the occurrence of hot spots. The PG 1000 cutting tool inspection system features linear motion rolling…
TÜV SÜD America Sponsors International Food Safety Event
TÜV SÜD America
(TÜV SÜD America Inc.: Peabody, MA) -- TÜV SÜD America Inc. announced that it will participate with TÜV SÜD de México as a Gold Sponsor at the SQF International Conference on October 21–23, 2009, at the Fiesta Americana, in Guadalajara, Mexico.  The annual conference brings together food…
Product News: Infrared Touch Probe Suitable for Mechanical Activation
(Heidenhain: Schaumburg, IL) -- The new TS 642 touch probe from Heidenhain features mechanical probe activation and is suitable for both older Heidenhain controls as well as current third-party controls. This is especially useful in machines that are not set up to offer touch probes as standard…
Product News: Software for Pipette Operator Performance Monitoring
ARTEL
(ARTEL: Chicago) -- ARTEL, the global leader in liquid handling quality assurance, announces that its Pipette Tracker software can now be used as an effective laboratory management tool to track and monitor pipette operator performance. When used in combination with the ARTEL Pipette Calibration…
Event: America's Best Practices Conference
(QuEST Forum: Plano, TX) -- Register today for the 2009 Americas Best Practices Conference, Sept. 22–23, at the Walt Disney World Dolphin Resort in Lake Buena Vista, Florida. Cost of the event, including networking dinner, is $350 for QuEST Forum members and $550 for nonmembers. QuEST Forum's…

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