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The Weapon of Customer Service
Scott Alamanach
Sometimes when studying something that has become too familiar to us, we can gain valuable new insights by looking at it from a radically different perspective. Much has been written, for example, about how important customer service is for business—so much, in fact, that it becomes easy to lose…
BSI Standards Now Available on ANSI Web Store
American National Standards Institute ANSI
(ANSI: New York) -- The American National Standards Institute (ANSI) has announced that its webstore.ansi.org, a web site for the purchase and download of U.S. and other national, regional, or international standards, now offers the complete collection of standards from the British Standards…
Event: Knowledge Management Conference Call for Presentations
(APQC: Houston) -- Share your knowledge management experiences at APQC’s 15th Knowledge Management Conference, April 29–30, 2010, at the Houstonian Hotel, Club & Spa in Houston, Texas. To be considered, submit your abstract by Nov. 20, using one of the methods below: • Online form • E-…
Verification of the Accuracy of Computed Tomography
  Figure 1: Measuring 3D CT METROTOM 1500 from Carl Zeiss There are still no generally applicable standards for industrial computed tomography (CT). Manufacturers and users still must agree on de facto standards for the specification and certification of…
GE’s Computed Radiography System Makes Weld Inspection History at Petrobras
General Electric GE
(GE Sensing & Inspection Technologies: Groby, England) -- For the first time in the world, computed radiography for weld inspection has been qualified and validated for inspection of steel pipes that are up to 3.5 inches (89 mm) in diameter. Brazilian oil and gas company Petrobras has…
Event Update: WCBF Accepting Storyboard Presentations for Summit
WCBF
(WCBF: Chicago) -- WCBF will be approving a limited number of storyboard/poster presentations for display at the WCBF 9th Annual Lean, Six Sigma and Process Improvement in Healthcare Summit, taking place at the New Orleans Marriott, May 11–14, 2010. Due date: Feb. 26, 2010 for submitting…
Company News: Verisurf Donates $528,000 In Software to College
(Cerritos College: Anaheim, CA) -- Cerritos College Economic Development in partnership with California Manufacturing Technology Consulting (CMTC) attended the WESTEC trade show, the largest cutting-edge machine tool and manufacturing event on the West Coast, earlier this year. The college's…
Product News: Brown & Sharpe Adds Scanning to ONE Shop Floor CMM
Hexagon Manufacturing Intelligence
(Hexagon Metrology: North Kingstown, RI) -- Brown & Sharpe, a brand of Hexagon Metrology Inc., announced that it will debut the ONE Shop Floor CMM outfitted with the ScanShark 4Vix laser line scanning probe in Booth 16021 at the FABTECH 2009 Exhibition at McCormick Place in Chicago, from…
Holiday Greetings to All
On behalf of the entire CMS Executive Committee, I would like to wish everyone an upcoming happy and joyous Holiday season. This is always a busy time of year with extra planning, shopping and travels and one sometimes wonders how everything gets accomplished. I am going to add one more item to…
Delcam Adds PartAligner, Tubing Modules to PowerINSPECT
Delcam
(Delcam: Birmingham, UK) -- Delcam has added two new options for its PowerINSPECT inspection software. PowerINSPECT PartAligner can be used with portable inspection equipment to simplify set-up operations for machine tools. It is similar to the automated position compensation provided by NC-…
FARO Introduces New Large Volume Laser Tracker
FARO
(FARO Technologies: Lake Mary, FL) -- FARO Technologies, Inc. has introduced the FARO Laser Tracker ION, their latest 3-D measurement system. The FARO Laser Tracker ION is the most advanced, state-of-the-art FARO Laser Tracker ever introduced. It is the most accurate laser tracker available…
Hexagon Metrology Acquires Leading Vision Metrology Company
Hexagon Manufacturing Intelligence
(Hexagon Metrology: London) -- Hexagon Metrology has announced today it has acquired all the outstanding assets and technical intellectual property of Mahr Multisensor GmbH.  Hexagon Metrology will reorganize the business, and has agreed to employ certain technical service, development and…
New River Kinematics (NRK) Opens New Metrology Center
New River Kinematics Inc. (NRK) has recently opened a new state-of-the-art facility in Williamsburg, Virginia. The eight acre campus consists of two custom designed buildings that offer 20,000 sq. ft of space. The new location includes 6,000 sq. ft. of laboratory space specifically dedicated to…
Luminescent Quality
Belinda Jones
It is no coincidence that Astronics-Luminescent Systems Inc. (LSI) is a prominent supplier of aerospace lighting systems in three aircraft markets: commercial transport, military and business jets. For nearly a decade, Astronics has focused on expanding their product line to become a major…
Simulation, Modeling and Development of the Metris RCA
In partnership with Metris UK, in this article we will discuss the utilization of modeling and simulation methods in the development of a revolutionary 7-axis Robot CMM Arm (RCA). An offline virtual model is described, facilitating pre-emptive collision avoidance and assessment of optimal…
Free Webinar: Improving Performance in Difficult Times
MESA International
(MESA International: Chandler, AZ) -- MESA International presents a free webinar “Improving Performance in Difficult Times: MESA Study Shows How.” The web cast airs Wednesday, Dec. 9, at 10 p.m. in New York, and Thursday, Dec. 10, at 11 a.m. in Shanghai. The current challenging economic…
Toyota: A Contributive Giant
Stewart Anderson
Last week I had occasion to view once again, in the company of a client, the excellent little video, “Toast Kaizen,” produced by the Greater Boston Manufacturing Partnership (GBMP)1, and narrated by Bruce Hamilton. In that video, Hamilton takes a simple everyday process, that of making toast, and…
What’s new at EuroMold
AICON 3D Systems
(AICON3D Systems: Braunschweig, Germany) -- The countdown has started! On December 2, AICON will unveil all details about a powerful product at the EuroMold show. EuroMold runs from December 2-5, 2009, in Frankfurt/Main (Germany). You will find AICON in hall 8.0, stand K55. At the show,…
Manufacturers Struggle to Hire High-Skilled Workers
Society of Manufacturing Engineers
(SME: Dearborn, MI) -- As employers across the country continue to shed hundreds of thousands of jobs, many manufacturers are facing an ironic dilemma. As they eliminate positions—mainly repetitive, assembly type jobs—they still have unfilled job openings for high-skilled workers. According to…
Company News: Konica Minolta 3-D Scanning and Engineering Services
Konica Minolta Sensing Americas Inc.
(Konica Minolta: Ramsey, NJ) -- Konica Minolta Sensing Americas Inc. (KMSA), the worldwide leader in the industrial measurement of color, light, and shape, announces the addition of its new 3-D scanning and engineering services division to its existing 3-D noncontact-scanner business unit. “…
Event: Pilgrim Software Fusion 8 2010 User Conference
Pilgrim Quality Solutions
(Pilgrim Software: Tampa, FL) -- Pilgrim Software, a global provider of enterprise compliance and quality management (ECQM) software solutions, recently announced that Fusion 8, its 2010 global user conference, will be held November 7–10, 2010, at the Innisbrook Resort & Golf Club in Palm…
Event: Baldrige Green Workshop
Arizona Quality Alliance
(Arizona Quality Alliance: Scottsdale, AZ) -- The Arizona Quality Alliance is offering a one-day workshop, “Baldrige Green: Self Assessment for Corporate Sustainability,” on Dec. 10. Corporate sustainability planning has risen in prominence over the past few years among leading organizations…
Event: Green Belt Training Registration Ends Nov. 17
University at Buffalo
(University at Buffalo: Amherst, NY) -- The blended learning format at the UB Center for Industrial Effectiveness is a unique way to become a Green Belt. The Lean Six Sigma Green Belt Blended Learning program is a hybrid course that combines hours in the classroom with online learning that can…
The Importance of a Proper SPC Subgroup Sampling Technique
John David Kendrick
A common error of many Six Sigma and operations research professionals is not properly selecting the correct subgroup sampling technique when constructing a statistical process control (SPC) chart. Incorrect subgroup sampling technique selection has become worse in the modern computing age,…
What ISO Certification Means to a Company and Its Clients
David Roberts
This article is temporarily unavailable --Editors

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