All Features
Ryan E. Day
Midwest Metrology Solutions (MMS) is a company in Indiana that provides onsite precision measurement services using state-of-the-art metrology equipment and software. With an extensive knowledge of geometric dimensioning and tolerancing (GD&T), a primary focus on quality, and a proven track…
Lawrence Lanahan
Ryan Tillman-French sat at his seventh-floor desk early on a Thursday morning, the skyscrapers of downtown Boston crowding the windows behind him.
On a laptop in the nearly empty office, he worked on code for a web page he was developing for his employer, the learning materials company Houghton…
Christine Alemany
No matter how siloed roles or departments are, no one works in a bubble. What happens in marketing affects finance. And finance’s forecasts have ramifications for customer service. In such an interdependent world, managers must learn to open up with all stakeholders or risk losing others’ faith—and…
Mike Figliuolo
Creating a business plan is the most fundamental step in building a business, and the importance of it cannot be underscored enough. You may ask, “Why do I need a business plan? Why can’t I just launch my business and get to market?”
First, you must define your business and how you’re going to…
Harish Jose
I must confess up front that the title of this column is misleading. Similar to the Spoon Boy in the movie, The Matrix, I will say, “There is no lean problem or a Six Sigma problem. All these problems are our mental constructs of a perceived phenomenon.”
A problem statement is a model of the…
Davis Balestracci
Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook. Literally right after I finished this draft, I read a newspaper headline: “Twitter Use Eroding Intelligence. Now there’s data to prove…
Boris Liedtke
‘Any customer can have a car painted any color that he wants,” said Henry Ford in 1909, “so long as it’s black.” Ford’s strategy of standardization and efficiency made a runaway success of the Model T car and built Ford Motor Co. into one of the world’s biggest automakers. But 110 years on,…
Jon Speer
This notion of risk-based processes within quality systems is something that has become part of our formal lexicon following the release of ISO 13485:2016, the globally harmonized standard for medical device quality management systems (QMS).
Well before these risk-based processes became a quality…
Jason Furness
One of my hobbies is building and flying radio-controlled model aircraft. Not the small foam ones from Kmart but larger 2-m wingspan craft. It is a lot of fun and usually very relaxing.
My birthday was a few months ago, and for the first time I was given a plane. Somehow my family read my mind,…
Annet Aris
Even tedious jobs like cleaning out archives can sometimes lead to great insights. Sifting through my old files recently, I was pleasantly surprised to find a treasure trove of old memories and forgotten facts. Among these papers were notebooks from my engineering studies; I realized that I no…
James daSilva
When you think about Domino’s, you think about getting pizza quickly—30 minutes or less. Domino’s has also become known for technology, including flashy and fun concepts such as the Associated Talent Development (ATD) conference in Washington, D.C. There, attendees heard from Domino’s training and…
Larry Hardesty
MIT researchers have developed a computer interface that can transcribe words that the user verbalizes internally but does not actually speak aloud.
The system consists of a wearable device and an associated computing system. Electrodes in the device pick up neuromuscular signals in the jaw and…
The Un-Comfort Zone With Robert Wilson
Many people are writing about innovation. Yet, the more I read, the more confusing the term becomes.
Some have said an innovation is an idea. Others have said an idea isn’t an innovation until it has been applied or implemented into a new product, service, or method. Hm, from my experience the…
Jody Muelaner
Whether we like it or not, manufacturing is becoming digitized and connected. Industry increasingly connects production machinery with internet of things (IoT) devices, gathers multiple real-time sensor information into large datasets, and harnesses machine learning to make data-driven decisions.…
James Beagle III, Donald J. Wheeler
In Parts One and Two we defined the equivalence of instruments in terms of bias and measurement error based on studies using a single standard. Here we look at comparing instruments for differences in bias or differences in measurement error while using multiple standards.
When we use multiple…
Jeremy Marvel
I was told there would be robots.
We are living in a world in which we are surrounded by technology tailored to our needs. Our clothes are treated with nanoparticles to resist wrinkles and stains. We have sent probes beyond the farthest reaches of our solar system, and we have selfie-taking…
Well over half the world’s population does not have access to safe sanitation. For many people, this means the indignity and risks that come of having no toilets. The answer, it seems, lies in new sustainable treatment plants. The International Organization for Standardization (ISO) and the Gates …
Chip Bell
Many years ago, I worked for the president of a bank famous for aggressive bank acquisitions and rapid growth in the financial services space. The bank ultimately became the Bank of America, and the president became its CEO. Hugh McColl was famous for his swashbuckling leadership style, his…
Matthew M. Lowe
While most business sectors have welcomed the efficiencies and benefits that cloud technologies and software-as-a-service (SaaS) offerings bring, the life sciences industry has been slow to embrace external cloud networks. Merely a decade ago, in fact, an International Data Corp. survey showed that…
Quality Transformation With David Schwinn
As some of you already know, I was in Ford Motor Co.’s corporate quality office during the early 1980s when, just after “If Japan Can, Why Can’t We” aired on NBC, we pleaded with W. Edwards Deming to help us out of a very bad place. One of the things I most remember about those times was that he…
David Dubois
Faced with a growing range of tech solutions in marketing, from AI to big data to blockchain, business-to-business (B2B) companies too often choose the status quo. Recent evidence suggests the divide between success and failure is not about how much companies spend, but how well they integrate…
Kevin Meyer
My favorite part of a recent podcast with James Clear, author of Atomic Habits (Avery, 2018), was the last five minutes, when he talked about a potential downside of good habits. When we decide to improve and create a new practice with the right cues and rewards, we form a new habit. But habits can…
Jon Speer
The European Medical Device Regulation (MDR) is a new set of regulations that governs the production and distribution of medical devices in Europe, and compliance with the regulation is mandatory for medical device companies that want to sell their products in the European marketplace.
If your…
Jay Arthur—The KnowWare Man
When I first learned quality improvement back in 1989 at Florida Power and Light, the consultants who trained us taught a very specific way to draw a Pareto chart. They’d been trained in Japan, the place where quality improvement first took root during the 1950s, so I took it for granted that the…
Jessica Thiefels
A leader’s job is to keep the team on track. You focus on hitting deadlines and executing projects without losing focus or getting lost in the weeds of decisions, communications, and logistics. The ability to execute in this way is critical for every leader.
In fact, Jack Zenger and Joseph Folkman…
