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Product News: Leica Enhances ScanStation C10
Leica Geosystems
(Leica Geosystems: Norcross, GA) -- Following the successful Q4 2009 release of its Leica ScanStation C10 laser scanner, Leica Geosystems announces new system enhancements that provide increased versatility and productivity for as-built and topographic surveys. Based on new versions of scanner…
FARO Announces FARO Scene Software for the Laser Scanner
FARO
(FARO Technologies Inc.: Lake Mary, FL) -- FARO Technologies Inc., the world’s leading provider of portable measurement and imaging solutions, has announced the release of FARO Scene 4.7, the latest version of its scan processing software for the FARO laser scanner. The new Scene 4.7 features…
Nikon Forms Nikon Metrology Inc. for Industrial-Based Metrology Customers
Nikon Metrology Inc.
(Nikon Metrology Inc.: Brighton, MI) -- Nikon has formed Nikon Metrology Inc., a new company that combines Nikon Instruments Inc.’s industrial instruments business with the former Metris business, acquired by Nikon Corp. in 2009. Nikon Metrology Inc., headquartered in Brighton, Michigan, will…
Success for Canon Communications’ Inaugural Quality South Show
UBM Canon
(Canon Communications: Los Angeles, CA) -- Canon Communications has announced that its biennial regional edition of Quality Expo enjoyed a successful debut last month in Charlotte, North Carolina. Quality Expo South attracted 1,426 qualified manufacturing professionals nearly 100 top suppliers…
Book: Craig Cochran’s New “Problem Solving in Plain English”
Paton Professional
(Paton Professional: Chico, CA) -- That people and companies will have problems is a given: It’s the way that they face and respond to their problems that will dictate success or failure. This insight is a central tenet of Craig Cochran’s newest book, Problem Solving in Plain English (Paton…
Product News: FARO Technologies, Laser Design Develop Magnaline 240
FARO
(FARO Technologies: Minneapolis) -- Laser Design Inc. and FARO Technologies have partnered in developing a next generation scanning technology system, the Magnaline 240. This strategic partnership will allow both companies to bring their combined technologies to a wider base of innovative…
Donald J. Wheeler is Keynote Speaker at Infusion 2010
InfinityQS
(InfinityQS: Chantilly, VA) -- InfinityQS has announced that Donald J. Wheeler will be the keynote speaker for Infusion 2010, the fourth annual user conference for InfinityQS quality systems. Infusion 2010 will be held at The Westin Grand in Washington, D.C., on Oct. 24–27. Wheeler is a fellow…
Leak Testing 101—Part 1
Jacques Hoffmann
Not too long ago, when you wanted a product to be leak-proof, you simply put it under water, made sure it didn’t bubble, and thereby concluded there were no leaks. Such “bubble testing” takes time and depends on the operator’s ability, making it totally inappropriate for the modern production…
Product News: Large-Scale, Noncontact Scanning Accomplished in Hours, Not Days
(API: Rockville, MD) -- Automated Precision Inc. (API) has announced they will debut their new Smart Scan Solution at the Windpower 2010 conference and exposition in Dallas, May 23–26. The Smart Scan Solution combines cutting-edge technologies from API and Steinbichler Vision Systems to create…
Stand in a Circle, 5 Whys, and a Call Center
Pete Abilla
Some time ago, while consulting for a huge call center, I took a group of customer service agents for a little gemba walk and a quick activity to demonstrate a few lean fundamentals. What was scheduled for a 60-minute exercise turned out to be an experience that awakened the agents, several of whom…
Product News: Inspection Work-Holding Line Designed With Lean Principles in Mind
Phillips Precision Inc.
(Phillips Precision: Boylston, MA ) -- Users of coordinate measuring machines (CMM) are quality control inspectors that may be measured on their contributions to improved inspection processes. A brand-new line of inspection work-holding devices from Phillips Precision, designed with lean…
Customer Satisfaction: Major Improvements for Most Industries Except Hospitals
American Customer Satisfaction Index ACSI
(ACSI: Ann Arbor, MI) -- Customer satisfaction with the goods and services that Americans buy and consume is steady for the first quarter of 2010, according to the American Customer Satisfaction Index (ACSI). Although the index is unchanged at 75.9 on ACSI’s 100-point scale, its level remains high…
Event: Free Webinar on Creating High-Performing Registered Nurse Work Force
(Morehead Associates: Charlotte, NC) -- Morehead, the human capital research firm, will host a webinar titled “Creating a High-Performing RN Workforce,” presented by Megan Medvedeff, Ph.D., of Morehead’s consulting services. The free hour-long webinar will be broadcast on Wednesday, May 26, at 1 p…
InnovMetric Software Beats the Economic Odds
InnovMetric
(InnovMetric Software: Quebec City, QC, Canada) -- InnovMetric Software is proud to announce that in its past fiscal year (April 2009 to March 2010), its worldwide sales of PolyWorks/Inspector Probing licenses have increased by 71 percent. During the same period of time, several automotive…
Lightest, Smallest, Most Accurate Laser Tracker
Dirk Dusharme @ Quality Digest
Hexagon Metrology Inc. announced its latest product at Quality Expo South in Charlotte, North Carolina—the Leica Absolute Tracker AT401, the industry’s first wireless, battery-powered laser tracker. You’re probably thinking, “Yeah, so what? Another laser tracker. What did they do, marginally…
API and Steinbichler Introduce the Smart Scan
Automated Precision Inc.
(Automated Precision Inc.: Rockville, MD) -- Automated Precision Inc. (API) debuted its new Smart Scan solution at the Windpower 2010 conference and exposition in Dallas, Texas, May 23–26. The Smart Scan solution combines cutting-edge technologies from API and Steinbichler Vision Systems to…
The Latest on the New Food Safety Certification Scheme
Intertek
During the last few years, food contamination recalls have brought the concept of global food safety to the forefront, leading to the establishment of new global food safety standards. Now more than ever, it is critical that any organization producing, handling, or distributing food products has a…
Product News: Geomagic—Simpler, More Powerful, and Integrated
Geomagic
(Geomagic: Research Triangle Park, NC) -- Geomagic announces new versions of its flagship 3-D software for reverse engineering and quality inspection: Geomagic Studio 12 and Geomagic Qualify 12. The new releases bring unparalleled ease of use to the market for 3-D scanning software, along with…
25 Problems
Jamie Flinchbaugh
Managers get a lot of training on how to solve problems. They get no training on their role in problem solving. Many managers have come up through the ranks and it is most likely that their skill at solving problems and the knowledge gained from solving a lot of problems got them promoted into a…
A Guideline for Quality Accreditation in Hospitals
Leaders of quality assurance programs must be able to generate interest and commitment without burdening clinical and administrative staff with an activity they neither understand nor believe in. Hospital accreditation has been defined as “A self-assessment and external peer assessment process…
Product News: Dual Range Digital Torquemeter Replaces Two Sensors
S. Himmelstein and Co.
(S. Himmelstein: Hoffman Estates, IL) --The MCRT 79700V digital torquemeter has two ranges with independent outputs, eliminating the cost and inconvenience of swapping between two or more conventional torque meters when production is switched between different products. The MCRT 79700V Series…
Product News: Version 3 of Rapidform XOR Is Now Available
Rapidform Inc.
(INUS Technology: Seoul) -- INUS Technology’s next major release of its flagship reverse engineering software, Rapidform XOR, has begun shipping to customers. Rapidform XOR is the only software that combines 3-D scan data processing and parametric solid modeling to give users the ability to create…
Book: First-Ever Book on Lean Integration
(Informatica Corp.: Redwood City, CA) -- Informatica Corp., an independent provider of enterprise data integration software, has released the industry’s first book about applying lean principles to the challenges of enterprise data and process integration, entitled  Lean Integration: An…
Product News: Carl Zeiss Sets New Standards in Materials Microscopy
Carl Zeiss Microscopy
(Carl Zeiss: Thornwood, NY) -- Carl Zeiss MicroImaging Inc. introduces the Axio Lab.A1 microscope for examinations in reflected light in the materials sciences. Its intuitive operation makes this upright microscope suitable for routine lab applications in metallography, quality control, and for…
Product News: Minitab 16 Opens the Door to Quality Improvement
Minitab LLC
(Minitab: State College, PA) -- Minitab Inc. has released Minitab 16 Statistical Software, the latest version of the leading software used for quality improvement and statistics education. Minitab 16 offers new functionality and features. The most prominent is the Assistant, a menu-based tool…

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