Content by Tom Taormina
Do You Know Where Your Quality Career Is Heading?How to transition from a certified quality professional to an expert in business management systems
Thu, 02/23/2023 - 12:03
The quality profession has been evolving since the Industrial Revolution. I’ve lived part of this journey since the 1970s and have experienced its effect. ASQ and other organizations have continually pushed the envelope in creating training and…
Fulfillment FollyOrder fulfillment is more than just delivering a product
Mon, 10/24/2022 - 12:03
We live in a rural area, and many of our nonconsumables are purchased online. We’re deceivingly spoiled living near an Amazon fulfillment center because we can order an item on Saturday, and it arrives on Sunday. To me, this is a masterful…
Two Weeks Resolving a Defect, or...Four years and $10K settling a lawsuit
Wed, 10/12/2022 - 12:03
It’s a conundrum that faces everyone who operates a manufacturing or service business: Most are unaware of the dire consequences of a defect reaching a customer until a process server hands them a lawsuit. By then it’s too late. Regardless of the…
Why are Chipmunks Cute and Mice Repulsive?Perception, mostly perception
Tue, 09/13/2022 - 12:03
Chipmunks live in wooded areas, scurrying around outside and feeding on nature. Mice burrow into walls and attics, looking for nesting material and food. They’re considered pests because they leave their nasty droppings where we live. So for many of…
The Future for Quality Professionals: Wrapping It UpChampion business success and avoid risk
Thu, 09/24/2020 - 12:03
After more than 50 years as a quality control engineer and having worked with more than 700 companies, it is my observation that the vast majority of quality professionals hold their prime directive to be reducing defects to the lowest acceptable…
The Future of Quality Management Is Business Success, Part 8Risk and liability are the result of continual improvement done poorly
Mon, 08/24/2020 - 12:02
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…
The Future of Quality Management Is Business Success, Part 7Clause 9 of the standard can truly quantify business excellence and risk avoidance
Mon, 07/27/2020 - 12:03
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…
The Future of Quality Management Is Business Success, Part 6Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Wed, 06/24/2020 - 12:03
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…
The Future of Quality Management Is Business Success, Part 5Clause 7 is an interesting montage of people, infrastructure, competence, documentation, and more
Mon, 05/18/2020 - 12:03
Each article in this series presents new tools for increasing return on investment, enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system. They will help implementers…
The Future of Quality Management Is Business Success, Part 4Planning
Wed, 04/15/2020 - 12:03
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…