Content by Tom Taormina
The Future of Quality Management Is Business Success, Part 3Leadership
Mon, 03/16/2020 - 12:03
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…
The Future of Quality Management Is Business Success, Part 2The context of the organization
Wed, 02/12/2020 - 12:03
In part one of this series, I said that I want to help my colleagues use their ISO 9001 implementation as a profit center and to turn risk-based thinking into risk avoidance. To do this I will share a set of tools that help evolve quality management…
The Future of Quality Management Is Business Success, Part 1How to evolve quality management into business management
Wed, 01/22/2020 - 12:03
In 1989, I was handed a copy of ISO 9001:1987 by my employer with the direction to find out what it was all about. Our company was headquartered in Europe, and we would be compelled to implement the standard straightaway. My first reaction was that…
The Perils of Outsourcing: A Case StudyWith ISO 9001’s clause 8.4, responsibility can’t be abdicated
Mon, 04/01/2019 - 12:03
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s…