Content by Tom Taormina
Mon, 03/16/2020 - 12:03
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help…
Wed, 02/12/2020 - 12:03
In part one of this series, I said that I want to help my colleagues use their ISO 9001 implementation as a profit center and to turn risk-based thinking into risk avoidance. To do this I will share a set of tools that help evolve quality management…
Wed, 01/22/2020 - 12:03
In 1989, I was handed a copy of ISO 9001:1987 by my employer with the direction to find out what it was all about. Our company was headquartered in Europe, and we would be compelled to implement the standard straightaway.
My first reaction was that…
Mon, 04/01/2019 - 12:03
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s…
Thu, 03/30/2023 - 12:03
In 1989, I was the director of training for a large multinational oilfield service company. I clearly remember the day the vice president of quality dropped ISO 9001:1987 on my desk. He requested that I find out what it was all about and make…
