Content by Arun Hariharan

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Arun Hariharan
Traditional performance measures—usually financial outcome—are “after the event.” They tell us how we did last month or last quarter, but are of little use in predicting future performance. This...
Arun Hariharan's picture
Arun Hariharan
Most businesses, government, or even nonprofit organizations have business processes. Generally, processes are documented. Most organizations also have performance measurements. But step back for a...
Arun Hariharan's picture
Arun Hariharan
In part one of this article, I explained the technique of root cause analysis (RCA) in an easy-to-understand manner with simple examples. In part two, we looked at some critical success factors to...
Arun Hariharan's picture
Arun Hariharan
In part one of this article, the technique of root cause analysis (RCA) was explained using simple examples. Part two contains a detailed list of critical success factors to get maximum results from...
Arun Hariharan's picture
Arun Hariharan
Root cause analysis (RCA), rightly applied, can turn problems, defects, or complaints into opportunities for continuous, permanent improvement. This anecdotal article is based on first-hand...