Arun Hariharan
Last month a New Delhi taxi driver allegedly committed a sexual assault on a woman rider. Reacting to the public outcry that followed, the Delhi government decided to ban Uber, the taxi company...
Arun Hariharan
Starting with the board and the CEO, the pursuit of quality or excellence is the job of everyone in the organization. Everyone, regardless of seniority or functional role, needs to do...
Arun Hariharan
According to a recent press report, it may soon become mandatory for automobile companies in India to recall vehicles if they receive 100 or more complaints about the same problem. From time to...
Arun Hariharan
In a previous column, I talked about three types of CEOs—the honeymooner, the cost-cutter, and the institution-builder. I don’t presume to preach to senior management, but having worked with a...
Arun Hariharan
Ihave worked with a number of CEOs during my many years of helping companies improve quality. Although all are different in their leadership styles, when it comes to their attitudes...
Arun Hariharan
On a recent visit to Japan, I had an opportunity to visit Toyota’s headquarters. During a meeting with some of its top executives, I asked one of them what role the senior leadership played in...
Arun Hariharan
Here is the story of two companies from the same industry. Let’s call them Company A and Company B. Both have a similar history, started in business at around the same time, are among the big...
Arun Hariharan
Experience teaches us that most quality problems can be preempted, or at least prevented from recurring, if you make it a habit to ask seven simple questions: what, where, who, how much, when, why...
Arun Hariharan
A couple weeks ago, I needed to withdraw some money from a mutual fund that I’m invested in. Some mutual funds charge a small withdrawal fee to the investor, called an “exit load.” This is...
Arun Hariharan
Last week, I accompanied my father to an eye hospital to get his eye examined for a suspected cataract. The hospital examined his eye and confirmed the presence of a cataract. They recommended...
