Content by Arun Hariharan

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Arun Hariharan
I know the CEO of a group of large companies who is a big believer in small, continuous improvements—primarily through ideas from employees on how to improve their own work or processes. This group...
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Arun Hariharan
In “Standardize to Improve, Part 1,” I talked about how to map or document business processes, which I illustrated through the story of Grandma Cakes, a cake-baking business that boomed from secret...
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Arun Hariharan
Taiichi Ohno, the father of the Toyota Production System, once said, “Where there is no standard [process], there can be no kaizen [improvement].” In an earlier column, I wrote about how we used...
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Arun Hariharan
I was once in a room full of people to whom a presentation was being made. The findings of a root cause analysis that had been done on a recent defect in the company’s product were being presented...
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Arun Hariharan
As Thomas Edison said, “Genius is 1-percent inspiration and 99-percent perspiration.” Perspiration may be boring, but it gets you results. I don’t know about you, but I have come across numerous...
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Arun Hariharan
During the past dozen years, companies I’ve been involved with have completed more than a thousand lean Six Sigma (LSS) projects. About 40 percent of these projects had a direct financial benefit,...
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Arun Hariharan
Imagine the power of your company and how much more productive each of your employees would be if every employee could leverage the collective knowledge of everybody else. This collective knowledge...
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Arun Hariharan
During the past dozen years, companies I have worked with have, between them, completed more than 1,000 lean Six Sigma (LSS) projects. Based on this experience, I’ve found that improvement projects...
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Arun Hariharan
Detroit has become the largest city ever to go broke in the United States. Why? Because its industrial base withered in the face of global competition, and as the number of jobs dwindled, so did...
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Arun Hariharan
Hi, I’m a sales order. You know—the piece of paper or computer file on which the customer describes what he wants to buy and for how much. We sales orders are quite common. I was born one morning...