Content by Arun Hariharan

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Arun Hariharan
In my previous article, “Is Poor Quality ISO 9001’s Fault?” I shared the example of the chairman of a large company who ridiculed ISO 9001, saying, “Even the municipal office of this city is ISO...
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Arun Hariharan
The chairman of a large company once ridiculed ISO 9001, saying, “Even the municipal office of this city is ISO 9001-certified, and we all know how bad the municipality is. I don’t believe ISO 9001...
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Arun Hariharan
The ideas developed by your employees, partners, and distributors can be an important source of knowledge that, in many cases, proves quite relevant to your business. However, I...
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Arun Hariharan
My last article took a look at the new Clause 7.1.6 in ISO 9001:2015, which concerns organizational knowledge and its management. The article also introduced the strategic knowledge management...
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Arun Hariharan
Peter Drucker once said, "The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in...
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Arun Hariharan
When I was a child, my grandfather used to take me to a garden. On one such visit, I saw the gardener watering and tending the plants and trees. I noticed that he took care to water them at the...
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Arun Hariharan
Ask employees what is most important to their company and its CEO and they’ll commonly claim it’s the functions that are reported directly to the CEO. However, from my interactions, it seems...
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Arun Hariharan
Recently, I paid for a magazine subscription with a check. A few days later, a person from the magazine’s office phoned me to say that my check had been returned unpaid by my bank. I wondered what...
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Arun Hariharan
Irecently received a letter from my bank asking me to submit certain documents, apparently required by “know your customer” (KYC) regulations. I was a little surprised to receive this letter, for...
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Arun Hariharan
Have you encountered the following situation? A company has no time for quality, and therefore has more and more business problems. So they spend even more time fire-fighting, and as a result has...