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Are Organizations Working Against Greater Human Nature?

Daniel Pink offers insights at Quest for Excellence

Dawn Bailey
Wed, 06/01/2016 - 16:21
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Daniel Pink, author of five books about changing the world of work, recently offered attendees at the 28th Annual Quest for Excellence Conference insights on what science tells us about what motivates people on the job, and an alternate approach to the way most organizations view motivation.

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“There’s a rich trove of research about what motivates people to do great things, what motivates people to do breakthrough kinds of work,” he said. “I think what you’ll find are some synergies between this different, alternate approach to motivation and many things that the Baldrige Program figured out a couple of decades ago.”

Pink said most people have an assumption about motivation: that rewarding behavior will get more of that behavior and punishing behavior will get less. However, science has shown that this is the result as long as the task uses mechanical skills, is simple and short term, and follows an algorithm or recipe.

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Submitted by Ed Johnson on Wed, 06/01/2016 - 12:05

Thank you, Dawn Marie Bailey:

"Added Pink, any social scientist will tell you that short-term thinking about rewards has made its way fully into organizations; Edward Deming warned about this 40 years ago."

And so he, W. Edwards Deming, did.

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Submitted by Mike Richman on Thu, 06/02/2016 - 16:13

In reply to Thank you, Dawn Marie Bailey: by Ed Johnson

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Thanks for your comment, Ed. We have edited this article to reference Deming's full and correct name.
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