Content by Bruce Hamilton

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Bruce Hamilton
A daisy rising from my brick walkway reminded me this morning, that even in the worst environment, there is a chance for growth. But this kind of individual heroism does not portend success for lean...
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Bruce Hamilton
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a...
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Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
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Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....
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Bruce Hamilton
Last week I joined the New England Idea Generation Consortium (NEIGC) on a tour of the Stone Zoo where we had the opportunity to see how continuous improvement is expressed in an animal-care function...
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Bruce Hamilton
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different...
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Bruce Hamilton
Who remembers VisiCalc, often referred to as the first killer app? In 1978, this spreadsheet software ushered in the personal computing boom. Although it only ran on Apple’s priciest computer (the...
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Bruce Hamilton
Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an...
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Bruce Hamilton
Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement. Since then, my concern about...
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Bruce Hamilton
Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine...