Content by Bruce Hamilton

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Bruce Hamilton
Most lean folks use 5 Whys daily to problem solve, but relatively few are familiar with a clever problem-solving device developed 30 years ago by Deming Prize winner Ryuji Fukuda, called the why-not...
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Bruce Hamilton
Football is a tough sport, tougher than most who play it. Almost everyone who plays will eventually sustain at least a minor injury. It certainly took a toll on my body. At 15, I broke my leg in two...
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Bruce Hamilton
This year marks the 35th anniversary of a remarkable and unfortunately also singular event in my career: In 1985, my employer, United Electric Controls (UE), elected to remove time clocks from the...
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Bruce Hamilton
After being recognized in 1990 by the Shingo Prize, my plant became an overnight hot spot for benchmarking. Hardly a week went by when there was not a visit from a distinguished visitor, Fortune 500...
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Bruce Hamilton
Several years ago, I was asked to address a startup meeting at a new client, a large manufacturer of medical devices. The company was resource-rich, but after several years of trying had not yet...
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Bruce Hamilton
Reflecting on Douglas McGregor’s X and Y theories of human motivation, Shigeo Shingo took the position that each of us by nature has a dual tendency: sometimes lazy and self-interested, and other...
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Bruce Hamilton
A daisy rising from my brick walkway reminded me this morning, that even in the worst environment, there is a chance for growth. But this kind of individual heroism does not portend success for lean...
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Bruce Hamilton
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a...
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Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
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Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....