Content by Jim Benson

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Jim Benson
Editor’s note: This is episode two in the Respect for People series. Click here for episode one. When we build any working system, we need to understand and appreciate how people naturally exchange...
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Jim Benson
Editor’s note: Read episode two in the Respect for People series here. I was standing in a back room of the Honolulu Museum of Art that was off limits to the public. In this one room, protected from...
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Jim Benson
Responsibility. It’s a hard word to come to grips with. What is the responsible thing to do right now? What is my personal responsibility? What is my responsibility as a team, family, company,...
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Jim Benson
If I have been on a decades-long drive to make work more flexible, Alton Brown has been on a similar one in the kitchen. There is no shortage of rants on his various shows about “unitaskers”......
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Jim Benson
We need to hold people accountable. I invite you to just look at that sentence for a minute. I hear it in every organization we work with. Every. Single. Time. Look at the sentence. Now, consider...
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Jim Benson
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how...
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Jim Benson
It’s no wonder people are scared of process. When we have a large project or goal, we assume that the process to complete that work must be equally large. That is daunting. We’d rather just do...
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Jim Benson
‘What if there’s a task in my options column that just never moves?” This question comes up in almost every class we teach. And we ask, “What if that happens?” We get answers like, “You...
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Jim Benson
I love to cook. When I make good food and share it with others, they will take a bite and look as excited to eat it as I was to create it. They might not understand the subtleties that went into it,...
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Jim Benson
Let’s take a second to emphasize who is important in the following quotes, all by W. Edwards Deming: “If you can’t describe what you are doing as a process, you don’t know what you are doing.” “A bad...