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Jim Benson


Five Lean Agile Lenses

Toward humanistic collaborative management

Published: Tuesday, December 22, 2020 - 13:03

The strength of lean thinking and an agile mindset is that, at heart, they are both about continuous improvement. People want to, need to, improve. We need to get better at what we do, see increasing impact, and know we are making a difference.

If this is a core human need, why do most agile and lean transformations “fail?”

Although it’s tempting to blame managers or staff or coaches for the “failures” of companies and teams to do their A3s; their retrospectives; their story points; their define, measure, analyze, improve, control (DMAIC); or whatever, at some point we have to come to terms with the fact that these are human beings working and not simply work passing through human beings.

We strive for flow but will never fully achieve it.

Continuous improvement has always, and will always, “fail” because reality doesn’t respect it. People become overloaded, distracted, or even inspired. And these things change the course of work.

And here’s the rub... if people didn’t become overloaded, distracted, or inspired, continuous improvement wouldn’t happen at all.

Over the years, it has become increasingly clear to me that continuous improvement happens because of a tension of wanting to be better, having a clear path to making it better, and having time to make it better. Note that “better” is different from “improvement.”

Better is a human thing; improvement is a process thing.

To reorient our overly tools-driven worlds of lean and agile back to lean’s “respect for people” and agile’s “individuals and interactions,” I use five lenses with teams to guide their decision making and to make them constantly question their culture, their processes, and their impact.

The lenses

I’ll briefly list them here and later go into detail about each of them. (We operationalize them in our courses).

Lens 1 — Communication:  Human beings and human enterprise run primarily on turning ideas into products. Digital or physical, service or commodity, craft or mass produced... they are products. This requires constant, caring, and creative conversations between producers, managers, designers, sellers, marketers, customers, regulators, funders, and so on. Almost nothing is produced alone. We are always collaborating, and that requires timely information, alignment, and action.

Lens 2 — Relationships:   Even with the most standard of standard work, everything we do embodies a relationship. Every work order we receive, every plate of food we hand to a diner, every creative idea your business partner has launches one or many relationships. There can be no isolationism in a successful business. If our relationships are not intentional and maintained, we will endure the costs of drama, frustration, and realignment. If they are intentional and maintained, work flows more smoothly, products are of higher quality, and everyone involved is professionally satisfied.

Lens 3 — Respect :  Respect is a deep word, strongly promoted in lean but often highly underutilized. Trust, alignment, faith, and admiration are all contained within. When a team or a company is actively focused on respect as part of their culture and their process, they find ways to improve for real. Not simply shaving off a few seconds of some process or installing a new piece of software, but improving the way we understand the capabilities and aspirations of those around us. This creates real and immediate improvements every time. Respect in business happens when people understand what they can expect from you. That’s powerful medicine.

Lens 4 — Flow:  Work does not fit; it flows. It flows not only through a team or an assembly line but also through the market. It flows through people. People process the work. This means flow has two meanings: workflow —the process by which work is recognized, defined, completed, and delivered; and psychological flow—a state where work is effortless, enjoyable, and perhaps even uplifting. While it’s difficult to create a system that creates constant psychological flow, it’s easy to destroy its possibility. Creating systems that manage workflow and create space for psychological flow by balancing creative work, unexpected work, and standard work is a core competency almost no lean or agile teams possess. This is a root cause of “failed” lean or agile attempts.

Lens 5 — PDSA:   Plan, do, study, adjust is the correct way of instantiating a continuous improvement loop. Whenever they start a new endeavor, constantly asking teams how PDSA is built in, what they improved recently, and how effortless was the improvement is crucial to keeping this lens focused. If improvement feels like “extra work,” the team or the company is not yet interested in being professional.

At Modus we use these lenses, in the past informally as internal guides to ask the right questions of clients and students. In our new Lean Agile Visual Management Certification, we have made this a core part of the curriculum. Everything is explicitly filtered through these lenses. For every tool, every concept, we make sure it is part of a humane, collaborative way of working.

Let’s make work not suck anymore.

First published Nov. 13, 2020, on Modus Institute.


About The Author

Jim Benson’s picture

Jim Benson

Jim Benson is the creator and co-author (with Tonianne DeMaria) of the best seller Personal Kanban (Modus Cooperandi Press, 2011) winner of the Shingo Research and Publication Award, 2013. His other books include Why Limit WIP (Modus Cooperandi, 2014), Why Plans Fail (Modus Cooperandi, 2014), and Beyond Agile (Modus Cooperandi Press, 2013). He is a winner of the Shingo Award for Excellence in Lean Thinking, and the Brickell Key Award. Benson and DeMaria teach online at Modus Institute and consult regularly, helping clients in all verticals create working systems. Benson regularly keynotes conferences, focusing on making work rewarding and humane.