In part one, I shared a case study of how a small bicycle-chain manufacturing company in India used Six Sigma’s DMAIC approach to reverse declining

Using data analysis and statistics to improve business quality has a long history. But it often seems like most of that history involves huge operations.

The time observation form, also known as a process study form, is a basic and often-used tool for lean practitioners. Note that here we are talking about applying the continuous time-observation method and not the work-sampling method.