Up until a few years ago, I wasn’t a big fan of run charts. Why not just go ahead and construct a process behavior chart and move on? Well, sometimes a run chart is more appropriate for certain data structures.

The word “kurtosis” sounds like a painful, festering disease of the gums. But the term actually describes the shape of a data distribution.

Why bother to plot your data? A simple shortcut is available that will allow you to do your analysis without the data getting in the way. How do you accomplish this breakthrough? Read on.

My main objective is to encourage greater use of statistical techniques in the service sector and present new ways to implement them.