Lean Improvements for Patient Safety
Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.
Domestic Cars Fail to Keep Up With International Competition
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Lexus still leader in customer satisfaction
Inside Quality Digest Live for Sept. 22, 2017
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Oh sure. It looks friendly enough...
Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.
Expectations: The Mother of All Frustrations
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Customers come to do business with you because they have a set of expectations
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”
Digital Businesses: The Metrics That Really Matter
User-centric firms should identify and track the core actions that can make or break their businesses.
Is Your Customer Service Accessible?
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“Give me your email or scram.”
Inside Quality Digest Live for Sept. 15, 2017
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about:
Three Factors That Make Costco America’s Best Employer
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Photo credit, Mike Mozart/Flickr