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Inside Quality Digest Live for September 12, 2018

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With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week.

What Business Are You Really In?

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Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”

Change and the Single-Title Media Company

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If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change.

FDA Advances Efficient Approaches to Designing and Conducting Cancer Clinical Trials

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During the past decade, advances in understanding of cancer biology have led to the development of targeted treatments that are more effective than the chemotherapies of the past century.

The 10-Point Stress Audit

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A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain.

Corporate Culture and the Bottom Line

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Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised.

Should Manufacturers Use Video in Their Marketing Mix?

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As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise.

Are We Mechanizing Customer Delight?

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Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list.

White Coats and Mild Manners

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It’s hard to believe that modern Western doctors, with their multimillion-dollar hospitals and high-tech gadgets, have much in common with their ancient counterparts. Up to the 19th century, doctors usually occupied a fairly low status in society.

Are Apprenticeships the New On-Ramp to Good Jobs?

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Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for

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