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A Recipe for CX Success

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Just Because It’s Connected, Doesn’t Mean It’s Smart

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Is Your 10:30 Medical Appointment Really for 11:15?

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New Steps to Facilitate Medical Device Innovation

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In recent days, the U.S. Food and Drug Administration (FDA) has committed to several new policies that will modernize the agency’s approach to regulation in the medical device system.

Drug Manufacturing That Is Out of This World

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Liquid-liquid separation and chemical extraction are key processes in drug manufacturing and many other industries, including oil and gas, fragrances, food, wastewater filtration, and biotechnology.

Disrupting the Car Insurance Industry

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How the War on Tipping Harms Customers

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How to Integrate Complaint Handling and Risk Management

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The Importance of Documenting Enterprise QMS Process Requirements

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Teaching Employees to Execute Customer Service Magic

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