I still love to hold and read physical books (as opposed to audible or Kindle). I don’t know how many books I added to my library this year, but it was a lot. I thought I’d share some good ones that I’d recommend you add to your reading list for 2019.

These books are not customer experience books per se, but the outcomes of implementing what you learn in them will certainly lead to better experiences for employees and for customers. Let’s dive in.

I read the first two books on cross-country travel last week, with time to spare for chatting with my seat mates. (In other words, quick reads but packed full of good stuff.)

The Truth About Employee Engagement by Patrick Lencioni (Jossey-Bass, 2015)

 …