As AI makes its way into every corner of work, quality management is no exception.

I want to revisit the notion of information from a cybernetic viewpoint, drawing primarily from Gregory Bateson’s well-known formulation that information is the difference that makes a difference. This definition doesn’t merely redefine information.

Modern industrial and infrastructure environments are becoming larger, more complex, and more geographically dispersed. As facilities expand, internal audit teams face increasing pressure to deliver accurate, defensible findings within limited time frames.

Computer-aided design (CAD) systems are tried-and-true tools used to design many of the physical objects we use each day.

There are some jobs human bodies just weren’t meant to do. Unloading trucks and shipping containers is a repetitive, grueling task—and a big reason warehouse injury rates are more than twice the national average.

If you’ve flown in the U.S. in recent years, you’re probably familiar with the airport security experience of entering a booth, raising your hands above your head, and having a machine check your body. That machine is called a millimeter wave scanner.

Traditional styles of lecturing and imparting information can be ineffective in terms of student engagement and triggering deeper learning.

Medical devices are engineered to solve complex clinical problems. Yet many enter the field without a full accounting for what happens after deployment. Hospitals depend on equipment that performs consistently.

In today’s energy sector, regulatory complexity isn’t a temporary headache—it’s the new normal.

Your IT team enabled Copilot and Gemini last quarter without checking with the lawyers. Now your employees are putting company secrets into systems that nobody owns, nobody governs, and nobody can reliably retrieve when opposing counsel sends a subpoena.