Customer Care Video

Quality Digest Live -- July 26, 2019

QDL for July 26, 2019

This week on QDL we talk about the connection between employee engagement and appreciation and workplace performance with Lisa Ryan, Chief Appreciation Strategist, with Grategy.

Download her book Manufacturing Engagement: 98 Proven Strategies to Keep Your Top Talent from Becoming Someone Else's

 

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Quality Digest Live -- July 19, 2019

QDL for July 19, 2019

This week on QDL we explore cobots, robots that work alongside or with humans. Buckley Brinkman, Executive Director and CEO of the Wisconsin Center for Manufacturing & Productivity will tell us what they are and how they are being used.

 

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Quality Digest Live -- July 12, 2019

QDL for July 12, 2019

This week we talk with Tom Taormina, author of It Was Rocket Science, about what it really takes to deliver quality products and service. Hint: It's not about using the right quality tools.

Also, we'll look at Q-Mark's interactive CMM-probe design tool.
Be sure to subscribe to Q-Mark's YouTube channel

 

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Quality Digest Live -- July 5, 2019

QDL for July 5, 2019

This week: The dead end job

Is it possible to find peace and even prosper under grueling circumstances. Our guest today, Kelly Graves, CEO of Internal Business Solutions, and author of The Management and Employee Development Review, believes there is.

 

 

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Quality Digest Live -- June 28, 2019

QDL for June 28, 2019

Working for NIST, CMSC tech papers

Daniel Sawyer, mechanical engineer at NIST, talks about NIST, his job, and what to expect from this year's technical presentations at the Coordinate Metrology Systems Conference, North America's only trade show for large volume 3D measurement.

 

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Quality Digest Live -- June 21, 2019

QDL for June 21, 2019

What marketing and industrial technology have in common

 

Technology overtakes us in the blink of an eye. And it's no surprise that the first people to latch onto these technologies are marketing people. James Soto, founder and CEO of INDUSTRIAL, explains.

 

 

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Quality Digest Live -- June 19, 2019

QDL for June 19, 2019

The new AIAG-VDA FMEA

 

Recently, the AIAG FMEA format and the VDA FMEA format have been combined into the newly released AIAG-VDA FMEA. Chad Kymal, CTO/Founder of Omnex Inc. & CEO of Omnex Systems, describes some of the changes.

 

 

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Quality Digest Live -- June 14, 2019

QDL for June 14, 2019

This week on QDL—3D in the D: Scanning Detroit

 

This week we are at HxGN LIVE 2019 in Las Vegas, where we sit down with Joel Martin of Hexagon Metrology to talk about a fascinating project: 3D scanning objects of interest in Detroit, from landmark sculptures to historic buildings.

 

Explore the inside of Notre Dame using Leica TruView.

 

Start by clicking one of the stations shown in the sitemap. That will take you to the 3D scan from that station.

 

 

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Quality Digest Live -- June 7, 2019

QDL for June 7, 2019

This week on QDL: When partnerships fail. We talk to Kelly Graves, CEO of Internal Business Solutions, and author of The Management and Employee Development Review about coming back from the brink of destruction. When partnerships fail, what do you do?

 

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Quality Digest Live -- May 31, 2019

QDL for May 31, 2019

Wouldn't it be awesome if high school students had access to cutting-edge tools similar to what are used on today's high-tech shop floors. Well they can, and Adam Sebran, business development manager for 3D & education at Roland DGA will tell us about some of the cool desktop tools that Roland is selling to high schools around the country.

 

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