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This Week in Quality Digest Live
Customer Care Features
Annette Franz
You may think you are, but most are probably not
Bill Laverty
Quality and technology work together to maintain supply chain efficiency
Tara García Mathewson
Cognitive strategies instruction moves students toward achieving knowledge transformation
Innovating Service With Chip Bell
Everyone benefits when you prioritize customer satisfaction
Vaishali Gopi
Making the leap from cost center to growth engine

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- September 21, 2018

Video Information

Story links for September 21, 2018

 

Artificial Intelligence and Blockchain among Discussion Topics at World Standards Week 2018

Only 20 Percent of Employees Have The Skills They Need

Mark Graban chats with us about his latest book Measures of Success: React Less, Lead Better, Improve More

IMTS Recap
Plus: An interview with Burt Mason, attendee of IMTS for 50 years.

 

 

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