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Customer Care Features
Let’s Measure Effort, But...
Innovating Service With Chip Bell
...let’s not be seduced into thinking comfort is ‘all about effort’
A Survival Guide for the Era of ‘Alternate Facts’
The Un-Comfort Zone With Robert Wilson
Critical thinking is now more important than ever
Work That Matters Starts With Matters That Work
John Bell
Herein lies the difference between objectives and strategy
Inside Quality Digest Live for Oct. 26, 2018
Dirk Dusharme @ Quality Digest
What kind of review would you give the Bates Motel?
Perfect Information: Customer Reviews That Influence Purchasing Decisions
Tom van Laer
Everybody loves a story

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Customer Care News
Inside Quality Digest Live for August 3, 2018
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- July 6, 2018

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