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Customer Care Features
Are Apprenticeships the New On-Ramp to Good Jobs?
Caroline Preston
The learn-and-earn model could spread, with a little help from the feds
Why Meeting Customers’ Expectations Isn’t Enough
Patrick Mork
In business, only the paranoid survive
What a Customer Should Never Hear
Jeff Dewar
How to change an employee culture toward customer problems
Industrial-Style Teaching Needs an Upgrade
Tara García Mathewson
How we teach should support how we learn
Sharing Lessons Learned Improves Quality and Operational Excellence
Aiman Sakr
One factory’s current problem is another’s potential failure mode

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Customer Care News
Inside Quality Digest Live for August 3, 2018
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- July 6, 2018

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