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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance
Jim Benson
We could do with a few more conversations about respect
Nate Burke
Data are great, but human judgement gives you an edge over competitors

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- August 3, 2018

Video Information

Story links for August 3, 2018

 

Trends in Global Supply Chain Management
Plus: An interview with Tom Gosselin, director of supply chain services, DNV GL
Webinar: Trends in Global Supply Chain Management

CMS Corner: Interview with Gary Confalone and Scott Sandwith at CMSC 2018

FDA and Greenlight Guru Announce Case for Quality Webinar Series. An interview with Jon Speer, founder and vice president of QA/RA, Greenlight Guru

 

 

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