How Economics 101 Could Have Prevented United’s PR Nightmare
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United's gaffe didn't have to happen
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo
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Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
Tech Tools Give Restaurant Patrons the Personal Touch
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Even an old fish can learn new tricks
The Unit Price Is Right
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Price-conscious shoppers shouldn't be asked to do a lot of complicated math
The Five Phases of Decision Making, Part 2
How well does your decision-making process work for you? Are you able to go from decision to solution to action with ease?
Why Employee Freebies Are Bad for Quality
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Employees should experience their company the same way customers do
Credit: KOMU News
Book Review: <em>Kaleidoscope</em>
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Delivering innovative service that sparkles
Coffeepots and Tires
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Coffee pots and tires stand out as icons of heresy against designed obsolescence.
Coffeepots and tires. All products should be built like coffeepots and tires. Awash in a sea of disposable products, these two durable goods stand out as icons of heresy against designed obsolescence.
Do You ‘Buy American?’ Why?
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Manufacturers in many sectors are innovating to make high-quality products with less labor.
Staying Ahead of the Competition
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Image courtesy of vigdor