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This Week in Quality Digest Live
Customer Care Features
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work
Kevin Ketels
The baby formula industry was primed for disaster long before a key factory closed down
Katarina Bennich
Exploring critical touchpoints in organizational software

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Customer Care News
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s

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Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for April 28, 2017

Designing digital assistance, closed-loop manufacturing, and how to make better beer

Published: Tuesday, May 2, 2017 - 12:00

In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing.

“How Digital Media Will Bring Out Our Best Selves in the Workplace”

To improve the workplace, maybe we need a fewer digital assistants and lot more digital assistance.


A3 Releases White Paper Exploring Automation and Job Growt

White paper covers the theory that more robots equals more jobs, the skills gap and its impact, how changing job titles reflect changing tasks, and bridging the skills gap with innovative training.


Get the Scoop on Closed-Loop Manufacturing

In all manufacturing processes, there are three key elements consisting of “sensing, thinking, and acting” that drive your manufacturing productivity. Sensing is the most critical. An interview with Jonathan O’Hare of Hexagon Manufacturing Intelligence.


“Quality Control in the Home-Brewing Vertical”

Quality Digest’s Ryan Day takes a bullet in the name of business journalism and forces himself to understand what it takes to make good beer.


Off script with Mike and Dirk: “The Otherness of Others”

 We’ll be back on Fri., May 5, 2017, with another episode of Quality Digest Live. You can watch us either on our home page or our dedicated player page. See you there!


About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.