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Inside Quality Digest Live for April 28, 2017

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Sometimes you gotta take one for the team
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In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing.

The Otherness of Others

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The unconsciousness in you—the ego

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How’s Your Service Scenography?

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Gas Station Charlie retrieves money at the pump

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How Economics 101 Could Have Prevented United’s PR Nightmare

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United's gaffe didn't have to happen
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Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo

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Cuisinart launched a product safety recall in December 2016 of about 8 million food processors

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The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.

Tech Tools Give Restaurant Patrons the Personal Touch

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Even an old fish can learn new tricks
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The Unit Price Is Right

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Price-conscious shoppers shouldn't be asked to do a lot of complicated math
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The Five Phases of Decision Making, Part 2

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How well does your decision-making process work for you? Are you able to go from decision to solution to action with ease?

Why Employee Freebies Are Bad for Quality

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Employees should experience their company the same way customers do
Credit: KOMU News

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Book Review: <em>Kaleidoscope</em>

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Delivering innovative service that sparkles

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Pagination

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