Upgrade After-Sales Service Technology, Watch Customer Satisfaction Soar
After-sales service is only as good as the technology that supports it.
Credit: roadscum
With the durable goods markets in flux—new orders rose 0.7 percent in March 2017, after declining as low as 4.7 percent just a few months prior—manufacturers are seek
Motivated Employees Deliver Great Customer Experience
A Time for Renewal
The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint you.
Two New Commandments of Customer Engagement
Here are a couple of tips to lock in customer engagement.
ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades
Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Sati
Tides of Change at Ford Motor Co.
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction
“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.
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