What motivates you to go to work every morning? What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work hard for them every day?

What motivates your staff? Do you even know? Have they ever shared with you what their motivators are? Have you ever asked them?

Not everyone is motivated in the same way, so you need to be prepared to use different tools and approaches; you need to personalize or customize the experience to the individual.

Hm. That sounds familiar. We talk a lot about that when we describe customer experience design.

Let’s use that same mantra (“personalize the experience”) to describe some approaches to use when we need to design the employee experience. In this case, I’m writing about designing an employee experience that moves your employees to deliver a great customer experience! How can we motivate employees to drive change within the organization that allows them to deliver the experience your customers desire?

Consider the following ideas when you want to move your employees.

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