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Quality in Local Government: A Reinvigoration

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In today’s coronavirus environment, governments at all levels are under greater fiscal pressure. For instance, Oregon’s governor has told state departments to prepare for a 12-percent reduction in their budgets.

Master Fear of Change With These Tips

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When I was a kid, I hated Burger King. I hated it because they put sweet pickle relish on their regular hamburgers, and I hated sweet pickle relish. And, they put mayonnaise on The Whopper, and I hated mayonnaise.

Innovating With Crazy Customers

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Alice—of Alice's Adventures in Wonderland fame—had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google, or Amazon.

The Future of Quality Management Is Business Success, Part 8

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Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS).

Will Co-working Spaces Still Be Worth It?

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Photo by Unsplash

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The ongoing pandemic will likely change, if not completely alter, many aspects of our daily lives. One facet that will significantly change is the way we work.

Managing Employee Recognition: Platforms Help Measure Satisfaction

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Job satisfaction is important to most people, and yet this can be a fairly nebulous concept that is tricky to achieve and also tough to measure in a meaningful way.

Employees Are Customers, Too

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Digital experiences surround us in all aspects of our lives. Today, as consumers of products and services, we can accomplish most of our tasks digitally.

Building Digital Resilience Around the Customer

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Since Covid-19’s arrival, digital resilience increasingly refers to the strategic use of digital technologies in delivering customer value and business growth despite adversities.

Telemedicine’s Tipping Point

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This story was originally published by Knowable Magazine.

The Future of Everything Is Risk-Based

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My recent epiphany was that the lens for all work and even for everyday living during the next few years will be risk-based. Why do I make this case?

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