Customer Care Article

John Bell’s picture

By: John Bell

I have written more than a 100 blog posts about leadership, strategy, and culture. Within that portfolio are several accounts of business reinvention and transformation. Yet it was only a few months ago that I composed my first post on another type of reinvention: personal reinvention. My own. 

Julia Russell’s picture

By: Julia Russell

Retailers and brands convened in New York recently to experience the National Retail Federation’s Retail’s Big Show, and one of the biggest topics on attendees’ minds was technology. From automation to personalization to social marketing, the growing importance of technology in the shopping experience was definitely top of mind for retailers and brands, including those in the food and beverage space.

Trevor Blumenau’s picture

By: Trevor Blumenau

How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right?

You have a perfectly accurate database table that tells you exactly where everything is, correct?  And your fast-moving products are easily accessible right near the loading dock! And all your warehouse employees have perfect attendance and never make mistakes.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest


Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.

“Developing the Light-Controlled Factory”

Christopher Martin’s picture

By: Christopher Martin

Mike Richman’s picture

By: Mike Richman

Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:

Patricia Morrill’s picture

By: Patricia Morrill

Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.

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