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Uniform Unit Pricing: Tools for Consumers to Fight Shrinkflation

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Nearly 30% of consumer goods have been downsized and likely affected by shrinkflation over the past four years.

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Many consumers across the United States are increasingly aware of the decreasing quantity for many of the products that they regularly purchase and consume.

Finding PFAS Wherever They’re Hiding

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Alix Rodowa in the lab figuring out how to accurately measure PFAS in drinking water. Credit: R. Wilson/NIST

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They’re called per- and polyfluoroalkyl substances, or PFAS, a group of thousands of compounds that contain a chemical bond between fluorine and carbon.

Enhancing Last-Mile Logistics With Machine Learning

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With newer technology and more individualized and nuanced data, researchers can develop models with better routing options. But they also need to balance the computational cost of running them. Credit: Tima Miroshnichenko/Pexels

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Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days.

Barbecue, Planes, and Coffee: Keys to Customer Loyalty

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How often do your team members stop what they’re working on to help a customer?

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I’m fortunate enough to travel to some great places to serve my clients. During those travels, I can’t help but have many customer service interactions from which to draw lessons.

Unlocking the Experience Economy

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In today’s marketplace, where products and services proliferate and competition intensifies, businesses are realizing that they must offer more than just commodities to thrive.

What Is a Class III Medical Device in the US?

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The PMA process is lengthy and requires extensive scientific review of your device and the clinical evidence regarding its safety and effectiveness. Photo by César Badilla Miranda on Unsplash.

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In the United States, the Food and Drug Administration (FDA) is the federal agency tasked with regulating the medical device market and ensuring the safety and effectiveness of all devices for patients.

Guide to Choosing the Right Training Management Software

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Forward-thinking companies stand to realize significant value by automating employee training management. Photo by Headway on Unsplash.

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An analysis of U.S.

What Does Office Work Have to Do With Production?

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Photo by ThisisEngineering RAEng on Unsplash

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I was asked to lead a workshop in the sales order department of a manufacturer that we had helped with process improvement on the factory floor. Those efforts had positively reverberated across the company in the form of fewer late and expedited orders.

A Baldrige Award-Winning Nonprofit Highlights Organizational Resilience

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CORE staff celebrates National Blue & Green Day at their headquarters in Pittsburgh. Credit: CORE.

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The Center for Organ Recovery & Education (CORE),

Whose Chatbot Is It, Anyway?

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Everyone knows customer service is increasingly automated and impersonal—that’s a “dog bites man” story. It’s not news because it happens all the time. When a man bites a dog, that’s news.

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