Fundamentals of Telemedicine Equipment
When a patient comes into a clinic or hospital, healthcare practitioners have all the tools at their disposal to conduct thorough examinations.
Customer Fog: The Real Reason Customers Leave
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There’s the exit. Have you made it easy to walk away? Photo by Viktor Forgacs on Unsplash
The cost of acquiring a new customer can be five to 10 times the cost of keeping an existing customer, depending on the industry. You already knew that.
Should You Tell Your Clients Your Business Uses AI?
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Photo by Igor Omilaev on Unsplash
The use of artificial intelligence (AI) is now so widespread that it’s rare to come across a company that isn’t using it in some capacity.
Are EVs Losing on Authenticity?
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Ferruccio Lamborghini saw no need to replicate gas-powered traits in new electric vehicles, saying, “When I miss the sound and the fury, I take refuge in my garage and turn the key in the ignition of my Miura.” Photo by Ralf Roletschek, Wiki Commons; 1967 Lamborghini Miura P400.
Disclaimer: This isn’t meant to be a car review. This is an article on brand authenticity.
Seven Deadly CX Sins Revisited
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If you have unhappy customers, you might be committing one (or more) of these customer experience sins.
Years ago—actually nine years ago, in February 2015—I wrote about “The 7 Deadly Sins of Customer Experience.”
Hands-On Customer Service Training
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Try this exercise with your teams if you want them to really see what great customer service is. Photo by Nathan Dumlao on Unsplash
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means.
Customer Quality Management
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Photo by Patrick Tomasso on Unsplash
Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not to receive complaints, they do come with a silver lining.
The Invaluable Role of Traceable Data in Aircraft
When it comes to aircraft, poorly documented dents can lead to more significant problems, potentially compromising structural integrity or performance. Dents can trap moisture and lead to corrosion. The stress they generate can initiate fatigue cracks.
Your Future Medications Could Be Personalized on a 3D Printer
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NIST researcher Thomas P. Forbes is working to ensure 3D drug printers work as designed. Credit: R. Eskalis/NIST
Here are just a few potential advantages of 3D drug printing—a new system for manufacturing drugs and treatments onsite at pharmacies, healthcare facilities, and other remote locations:
Leaders Who Empower: Why Kenny Wins Every Time
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Photo by Aleksandra Sapozhnikova on Unsplash
Are you giving your lowest-level employees the power to make crucial customer-relations decisions without supervision? If not, you’re making a huge mistake.