Customer Care Article

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest


In our April 13, 2018, episode of QDL, we talked about anti-hacker robots, data privacy, and new product introduction.

“HoneyBot Lures in Digital Troublemakers”

MIT nerds come up with a tasty target for IoT hackers. But this one fights back.

Stephen McCarthy’s picture

By: Stephen McCarthy

Cost of quality (CoQ) is certainly not a new topic. It was first described in 1956 by American quality control expert Armand V. Feigenbaum in a Harvard Business Review article. As you likely already know, CoQ consists of four categories: internal and external failures, and appraisal and prevention activities. It sounds easy to measure, but as you also likely know, it isn’t.

Knowledge at Wharton’s picture

By: Knowledge at Wharton

When Tide and other detergent manufacturers developed colorful, convenient pods designed to be tossed into washing machines and dishwashers, they never expected teenagers would try to eat them. But what was dubbed the “Tide pod challenge” quickly went viral, with teens posting videos of themselves spewing soap across social media channels. The American Association of Poison Control Centers last year reported 220 teens were exposed to the toxic pods, and about 40 cases have been reported so far this year.

John Bell’s picture

By: John Bell

I have written more than a 100 blog posts about leadership, strategy, and culture. Within that portfolio are several accounts of business reinvention and transformation. Yet it was only a few months ago that I composed my first post on another type of reinvention: personal reinvention. My own. 

Julia Russell’s picture

By: Julia Russell

Retailers and brands convened in New York recently to experience the National Retail Federation’s Retail’s Big Show, and one of the biggest topics on attendees’ minds was technology. From automation to personalization to social marketing, the growing importance of technology in the shopping experience was definitely top of mind for retailers and brands, including those in the food and beverage space.

Trevor Blumenau’s picture

By: Trevor Blumenau

How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right?

You have a perfectly accurate database table that tells you exactly where everything is, correct?  And your fast-moving products are easily accessible right near the loading dock! And all your warehouse employees have perfect attendance and never make mistakes.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest


Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.

“Developing the Light-Controlled Factory”

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