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Reclaiming Quality in the Age of AI, Drift, and Customer Distrust

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Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?

When Cameras Count

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The precise recording of passenger numbers is essential for transport companies—it helps optimize timetables, make better use of capacities, and organize local public transport more efficiently.

Electronic Health Records Explained

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The digital revolution has transformed healthcare along with virtually every other industry.

Are You Doing Your Best to Drive Customer Service?

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Why do customers patronize one company over another? Many of you might say that the quality and price of the products or services are key factors. But while those things might play into a purchasing decision, they aren’t the most important consideration.

Your Organization’s Culture Might Be Sick, But You Can Heal It

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Most days we walk through life unaware of the conversations occurring around us. And then there are those times you overhear a conversation that stops you dead in your tracks. You have to hit rewind in your brain and ask, “Did they actually just say that?”

Why QMS Software Is No Longer Optional in Regulated Industries

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Many companies are still clinging to paper-based and unconnected electronic processes, despite the clear disadvantages.

How Tech-Enabled Solutions Can Simplify BRCGS Packaging Materials

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A global food safety and quality certification, BRCGS (British Retail Consortium Global Standards) initially focused on food safety but now comprises various sectors such as packaging, co

Accountable When AI Fails?

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On April 8, 2025, a driverless Zoox robotaxi misjudged an approaching vehicle, braked too late, and sideswiped it at 43 mph on the Las Vegas Strip.

Additive Manufacturing and Digital Replicas Made Easy

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Onboarding was made easy with the HandySCAN BLACK|Elite and integrated Scan-to-CAD software module, thanks to intuitive handling and interfaces. 

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The Marshall Advanced Manufacturing Center (MAMC) is a leading-edge resource facility dedicated to driving innovation and advancing manufacturing technologies.

13 Rock-Solid Ways to Keep Your Customers Coming Back

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You know that friend who’s always there when you’re in need? The one who shows up on time, follows through on promises, and genuinely cares about what’s going on in your life? That’s exactly what your business needs to be for your customers.

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