How to Lead in a Changing Market
Adaptability is crucial for success in many industries. This is especially true in marketing, where customer expectations can shift, platforms introduce new features, and competitors change their positioning.
6 Steps to Move From Founder-Led Sales to Scalable Sales
John owned a distribution company, and he was the entire sales department. Every major deal ran through him. Every key relationship lived in his phone. He was missing his daughter’s dance recitals. His wife said he was never home.
A Blueprint for Keeping Humans in Control of AI
William Overman began his Ph.D.
The Secret Keys to a Great Pitch
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
ISO 9001:2026 Ethics and Quality Culture
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Making its debut in 1970, the Pinto was Ford Motor Co.’s first subcompact. In 1978, Ford was compelled to recall the car due to its propensity to burst into flame when struck from behind.
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1, to promote quality culture and ethical behavior. A strong argument could be made for adding safety as well.
Is Overreliance on AI Causing Agency Decay?
When OpenAI introduced ChatGPT on Nov. 30, 2022, it arrived as a research preview: a conversational system that could answer follow-up questions, draft fluent text, and give millions of people their first direct experience of generative AI.
The Unconditional Guarantee
The real test of a quality system isn’t what happens when everything works. It’s what happens when something doesn’t.
Does Customer Service Training Really Work in 2026?
Most organizations are reluctant to spend time and money training their workforce on customer service.
Why Should Quality Stop at the Factory Gate?
During a recent visit to a brewery in Dublin, I was stopped by one statement displayed on the tour: “The quality of our advertising must be equal to the quality of our beer.”
Software Risk Management Under ISO 14971
Teams building software as a medical device (SaMD) tend to think of ISO 14971 as the hardware team’s problem. Risk management files, FMEA tables, severity scores: all quality and regulatory territory, while the engineers close Jira tickets.