When businesses talk about customer experience, the conversation almost always focuses on the end user. That’s understandable, but dangerously narrow.

A recent company meeting revealed what management called a “handoff problem.” The sales team would close deals, then toss them over the wall to the service team, which would promptly fumble the relationship because they didn’t understand what had been promised or why

Your market is shifting, your competitor just pulled ahead, and the one person who could execute the next move has resigned. You can’t get more data fast enough, yet the window to act is closing.

Small to midsize manufacturers are facing mounting pressure from unpredictable supply chain disruptions.

Software selection, implementation, and ongoing maintenance are critical stages in the life cycle of biomedical software systems such as asset and calibration management platforms.

Nano Tools for Leaders, a collaboration betwe

What if your quality system could detect and initiate corrective actions for equipment deviations before they affect product quality?

In July 2024, CrowdStrike rolled out a software update that crashed more than 8 million Windows systems worldwide. The faulty release disrupted hospitals, grounded flights, halted banking operations, and affected government services.

A vital concept from the chemical process industry, management of change (MOC) relates primarily to safety.

Manufacturers are making more types of products than ever before.