What Customers Want for Christmas
Free hugs are not on the list of customer service improvements.
It’s 2024, and the age of automation has largely taken over our phones, computers, and businesses. This isn’t entirely a bad thing, you understand.
Free hugs are not on the list of customer service improvements.
It’s 2024, and the age of automation has largely taken over our phones, computers, and businesses. This isn’t entirely a bad thing, you understand.
Photo by Sunder Muthukumaran on Unsplash
The ongoing relevance of the quality profession requires evolution and adaptation to meet the needs of the 21st century.
William of Ockham (1285–1347). Credit: AldrianMimi, Creative Commons
It was another busy morning at the monthly operations meeting. Lindsay, the operations manager at TechElectronics, a growing manufacturer of consumer electronics, called the meeting to order.
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Compliance with industry regulations and standards is a fundamental part of medtech. Without proper medical device compliance, companies risk patient harm, litigation, and reputational damage.
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Everyone has goals these days. The one that causes more disconnects than any other is a sales goal. It’s a number to hit (either units or dollars or both—the better ones are actually measured in profit dollars rather than revenue dollars).
For employers, apprenticeships can be an affordable way to build a workforce from the ground up. Photo by Brooke Cagle on Unsplash
Cybersecurity is a fast-growing field with a constant need for skilled professionals. But unlike other professions—like medicine or aviation—there’s no clear-cut pathway to qualifying for cybersecurity positions.
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In regulated industries like pharmaceuticals, medical devices, and food manufacturing, compliance is crucial for operational excellence. A validated quality management system (QMS) is key to maintaining this compliance.
A customer calls asking for details about how they are registered in your company’s database so they can make sure their information is updated.
Photo by Francisco De Legarreta C. on Unsplash
As leaders, we say we want our people to be empowered to go out and make decisions. We say we’re OK with them making mistakes, and we’ll still support them making decisions on their own. But not really.
Welcome knowledge seeker! Do you feel dazzled and awed by the great potential of artificial intelligence (AI)? Perhaps hesitant or lost when terms like convolution, deep learning, or autoencoder are thrown around?
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