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How to Listen and Ask Questions for Effective Teamwork

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During the course of helping organizations and teams develop more effective ways of working, I have found that many of the obstacles to delivering value quickly to customers originate from mental models and assumptions that have been internalized.

The Good and Bad of Measuring Worker Output in Real Time

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In the summer of 2014, Aruna Ranganathan was doing postdoctoral research at a garment factory in Bangalore, India, when she noticed that some worker stations—but not all—were equipped with radio-frequency identification (RFID) technology, a tool used to quantify work

Creating a Culture of Security

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October happens to be (among other things) Breast Cancer Awareness Month, Dental Hygiene Month, National Bullying Prevention Month, and my personal favorite, National Pizza Month. Plus, it’s Halloween! But I digress. We’re here to talk about cybersecurity.

From General Manager to Chief Human Relations Officer

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In 2005, Fast Company published the now famous article, “Why We Hate HR.” Echoing a popular workplace belief, the authors asked why HR was broken and how it could be fixed.

It Wasn’t the End of the World But Sure Felt Like It

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I took a drama class in college. It was fun; we studied famous plays, practiced dialogue and performed scenes.

How to Make the Most of a Chief Sustainability Officer

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A novelty in the C-suite not so long ago, the chief sustainability officer (CSO) is fast becoming a fixture in companies of note as climate change and inequality increasingly dominate global attention.

Why Job Instruction Is More Urgent During Economic Uncertainty

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The reality for small and medium-sized manufacturers (SMMs) is that they are going to have to be good at training their workforce or they won’t make as much money.

Remote Inspection: The Need of the Hour and the Future of Inspections

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Although remote inspection has been a topic of discussion in the oil and gas industry in the past, it has recently been getting more attention during the Covid-19 pandemic.

How I Taught the ‘Team From Hell’ to Trust Each Other

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Effective organizations rely on teamwork, not least because it facilitates problem solving. Many leaders, however, are ambivalent about teams.

Lost Your Job Due to Coronavirus?

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Millions of Americans are unemployed and looking for work. Hiring continues, but there’s far more demand for jobs than supply.

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