Training Article

Kevin Cundiff’s picture

By: Kevin Cundiff

Ask how you can help, always keep a smile, respond to requests promptly... the list goes on. You’ve probably been exposed to an abundance of tips and tricks about how to become more customer-friendly.

Leo Sadovy’s picture

By: Leo Sadovy

Having a mentor is the No. 1 factor in increasing the steepness of your personal learning curve. So says my oldest, Garik, a Park Scholar at North Carolina State University (class of 2012), during a discussion he recently had with the incoming Park Scholar class of 2019.

Ken Miller’s picture

By: Ken Miller

Your employees are your greatest asset—and your greatest cybersecurity risk. That statement may sound harsh, but hackers often prey on unwary employees because employees can provide easy access to otherwise secure systems.

Dawn Marie Bailey’s picture

By: Dawn Marie Bailey

I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the chance, I hope, to dispel some common misconceptions about what the Baldrige is actually all about. And, no, it’s not just an “excellence award”—there’s so much more.

Marta Collier’s picture

By: Marta Collier

The lazy days of summer are a thing of the past. Through a remarkably diverse set of summer camps and other enrichment programs, kids all over Arkansas spent the summer of 2015 participating in activities designed to spark their curiosity and teach them the joy of creating. That joy—and the 21st century skills they learned—will hopefully stay with them and lead some into the rewarding, high-paying manufacturing jobs that require those skills.

Christine Schaefer’s picture

By: Christine Schaefer

In 2001, the fast-food restaurant chain, Pal’s Sudden Service, received the Malcolm Baldrige National Quality Award. Today founder Pal Barger continues to share why he considers his company’s investment in employee training to be cost-effective despite being in a high-turnover industry.




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Laurel Thoennes @ Quality Digest
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Brenda Percy’s picture

By: Brenda Percy

When looking for the best quality management system (QMS) for your business, there are certain traits to take into consideration to ensure you get the most value out of the system in the long run. Here are six of them.

Brian Curran’s picture

By: Brian Curran

Food and Drug Administration (FDA) regulatory requirements (i.e., 21 CFR 211.25 and 820.25) and the quality management standards from the International Organization for Standardization (i.e., ISO 9001) mandate companies to execute and document employee training. These requirements ensure that employees understand how to perform their duties within company and industry guidelines. Well-managed training programs minimize the risk of noncompliance and improve product quality.

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