I heard an interesting twist on an old question the other day. People always ask the classic, “What keeps you up at night?” question. (By the way—don’t ever ask that of your interviewer during a job interview.

On April 8, 2025, a driverless Zoox robotaxi misjudged an approaching vehicle, braked too late, and sideswiped it at 43 mph on the Las Vegas Strip.

On Dec. 21, 2022, just as peak holiday season travel was getting underway, Southwest Airlines went through a cascading series of failures in its scheduling, initially triggered by severe winter weather in the Denver area.

Anyone who has cracked their smartphone screen or had a rapid oil change knows that sometimes the OEM isn’t the most affordable or convenient service option.

For as many words as we use, we’re terrible communicators. Voicemails are jumbled streams of consciousness. Emails are “text bombs” with no rhyme or reason. Presentations are nothing but crippling piles of slides.

According to the U.S.

The cornerstone of efficient industrial and facility management, maintenance, repair, and operations (MRO) cover all activities related to e

For many hundreds of years, “If it ain’t broke, don’t fix it” has summarized the predominant approach to process operation.

There’s an old army saying, “No plan survives first contact with the enemy.”

Chatbots are everywhere. A fast-growing communication channel for brands, AI-powered chatbots are being deployed by companies to handle everything from booking travel to refunding purchases to helping shoppers choose the right outfit.