Training Article

Mike Richman’s picture

By: Mike Richman

On the May 4 episode of QDL, we discovered that love is a key component to winning a Baldrige Award, learned how to be more efficient at work, and discussed how great art helps us to really see our processes. Here is an up-close look:

Mark Rosenthal’s picture

By: Mark Rosenthal

A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument machine that produces in large batches.

I’d like to dive a little deeper into some of the paradoxes and implications of 1:1 flow of anything, improvements included.

Mary Hallock’s picture

By: Mary Hallock

In lean we talk about “seeing the waste” and using visual tools. Many of us who use these terms  have had a lot of training in engineering, manufacturing, and other highly technical areas. However, the skills needed to “see” problems may lie more firmly in the study of art.

Harry Hertz’s picture

By: Harry Hertz

The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference is prioritizing the most important messages for me and my organization, whether that is my work organization, volunteer organization, or—yes—my family (this one might be stealth). There are always so many great ideas that I know I will not succeed at implementing any of them unless I select only a few for action. The 30th anniversary conference was no different.

Scott Berkun’s picture

By: Scott Berkun

The great surprise for people with good ideas is the gap between how an idea feels in their minds and how it feels when they try to put the idea to work.

Bruce Bolger’s picture

By: Bruce Bolger

Grace Swanson, vice president of human capital at Accumold, a leading micro-molding plastics injection company located just outside Des Moines, Iowa, knows the field of standards well. Her company has certifications in ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 13485 for medical devices.

Marin Hedin’s picture

By: Marin Hedin

Limiting first-year medical residents to 16-hour work shifts, compared to “flexing” them to allow for some longer shifts, generally makes residents more satisfied with their training and work-life balance. It also makes their training directors more dissatisfied with curtailed educational opportunities, a new study from the New England Journal of Medicine has found.

Richard Harpster’s picture

By: Richard Harpster

The AIAG-VDA FMEA Handbook committee and everyone who responded to the request for comment on the proposed AIAG-VDA failure mode and effects analysis (FMEA) manual must be applauded for their efforts. Harmonizing the VDA and AIAG FMEA methods is not an easy task. According to industry sources, there were 4,000 or more comments on the proposed handbook. I believe this shows two things. First, people recognize the importance of the document. Second, they believe significant changes are required.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest


In our March 30, 2018, episode of QDL, we discuss the gig economy, metrology training, and psychobabble (you know who I mean).

“Are You (and Your Company) Ready for the Gig Economy?”

More and more employees are joining the gig economy. What does that mean for your company?

Davis Balestracci’s picture

By: Davis Balestracci

Because of a growing movement in the health insurance industry toward not reimbursing hospitals for any expenses caused by a system-acquired infection, one health system made efforts to improve its infection rate starting in the last quarter of 2016. In June 2017, a year-over-year graph was presented to show progress to date.

Despite the impressive progress, there was obviously more work to do to eradicate these “should never happen events”:

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