By: Laurel Thoennes @ Quality Digest
09/19/2018
In the foreword of Mark Graban’s book, Measures of Success: React Less, Lead Better, Improve More (Constancy Inc., 2018), renowned statistician, Donald J. Wheeler, writes about Graban: “He has created a guide for using and understanding the data that surround us every day.
“These numbers are constantly changing,” explains Wheeler. “Some of the changes in the data will represent real changes in the underlying system or process that generated the data. Other changes will simply represent the routine variation in the underlying system when nothing has changed.”
The problem is in deciding whether data changes are “noise” or signals of real changes in the system.
“Mark presents the antidote to this disease of interpreting noise as signals,” adds Wheeler. “And that is why everyone who is exposed to business data of any type needs to read this book.”