The rutted road to Quality Digest’s office is a pretty good example of highway health across the country. Running to the city’s shuttered airport, it’s riddled with potholes and cracks that flourish along a timeline of repair and despair.

People get overly tired. People get distracted; they get stressed and make poor decisions. People multitask when they shouldn’t. People lack training at times.

When a change management system is designed effectively, it defines how strategies, procedures, and technologies will be applied to address changes in the business environment.

In part one of this article, we explored how Woodland Trade Co. (WTC