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Disney’s Return-to-Office Mandate Lacks Imagination

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Disney’s CEO Bob Iger demanded on Jan.

OCD in the Quality Department

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Obsessive-compulsive disorder (OCD) is an anxiety condition characterized by intrusive thoughts that produce uneasiness, apprehension, fear, or worry (collectively termed obsessions), along with repetitive behaviors (or compulsions) aimed at reducin

How You Can Build Trust and Expertise With After-Action Reviews

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Army image from Pixabay
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Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project.

Five Must-Haves in Digital Consumer Experiences

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A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand.

You Can’t Spell Quality Without IT

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Quality and IT are usually kept separate in the corporate world—or considered two different beasts.

In Crisis, Manufacturers Can Look to Kata

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Credit: ThisisEngineering RAEng on Unsplash

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There is more to lean manufacturing than improving a few processes. Sustainable lean success requires a companywide culture of continuous daily improvement.

Detrimental Collaborations: When Two Isn’t Always Better Than One

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Photo by Surface on Unsplash
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Collaboration has become an important feature of various industries, particularly when it comes to creative work.

The Four Horsemen of the Mandated Return to Office

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"Four Horsemen of Apocalypse" by Viktor Vasnetsov. Painted in 1887.
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As increasing numbers of companies are requiring employees to return to the office for 3–5 days per week this fall, they’re running into the buzzsaw of what one of my clients calls the “Four Horsemen of the Required Return to Office”—challenges with resistance, attri

Forced Return to Office Leads to Quiet Quitting

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The term “quiet quitting” emerged in March 2022, and refers to doing the bare minimal tasks of your job description well enough that you do

How Does Work From Home Measure Up?

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Credit: Cristian Tarzi on Unsplash

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When I started working from home in 1998, it wasn’t by choice. I was writing for a major record label that decided—in so many words—that I was like a painting that didn’t go with the furniture. (Fine. Know what you get when you play New Age music backward?

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