FDA product recalls are on the rise in the post-pandemic era. Photo by National Cancer Institute on Unsplash.
The U.S. Food and Drug Administration (FDA) emphasizes the importance of being prepared for device recalls.
You just paid big bucks to hang onto managers who ran the business into the ground. Why on earth would you do that? Photo by Bermix Studio on Unsplash.
Organizations that use “stay bonuses” as a retention tool could be making a huge mistake. Instead of letting poor performers go, they pay tons of money to keep them.
Have a massive, daring goal in mind? Breaking it into smaller steps can help you achieve your dreams.
Calls for cultural transformation have become ubiquitous in the past few years, encompassing everything from advancing racial justice and questioning gender roles to rethinking the American workplace.
Instead of encouraging employees to be vulnerable (exposing themselves to risk), leaders need to act in ways that reduce the risk or danger. Photo by Toa Heftiba on Unsplash.
I’ve learned so much from Timothy R. Clark of the firm LeaderFactor, and author of the excellent book, The 4 Stages of Psychological Safety (Berrett-Koehler, 2020).
If you ever feel like some parts of your work turbocharge your day while other parts leave you running on empty, it might be time for an energy audit.
Although the concept of followership is often associated with hierarchy, in organizations the reality is that important things are accomplished through meaningful discussions between groups of peoplehorizontally. Photo by Leah Hetteberg on Unsplash.
Just as there’s no yin without yang, there’s no leadership without followership. The two interdependent and complementary roles can’t exist without each other.
Photo by JESHOOTS.COM on Unsplash.
It’s important to have customer-friendly policies if you want to have a great customer service culture. Your policies drive team behaviors, so be sure they’re consistent with the brand you want to put forward.
Photo by Juan Davila on Unsplash.
In his Quality Digest article published in February 2023, Michael Mills1 reported that the next version of ISO 9001 will add to clause 4.1, “Understanding the organization and its context” the words, “the organization shall determine whether clima
Photo by Nick Morrison on Unsplash
Tracking work orders is an essential aspect of work order management, and it becomes immensely more efficient with the help of tracking software.
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