Management Article

Jim Benson’s picture

By: Jim Benson

Human beings are good at placing roadblocks to success and building plans that can’t be followed. We tend to fall back on our “common sense” or “snap judgement” which often makes us feel like our cavalier decisions were actually thought out. Yet, time and again, we find ourselves in deadline crunches, worried about upset customers, or angry with others because we didn’t get what we want or got it too late.

Jeff Dewar’s picture

By: Jeff Dewar

What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ hosted the Sino-U.S. Quality Summit, the first of its global summit series as part of its annual World Conference on Quality and Improvement (WCQI).

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest

In part one we saw that China has made great strides in terms of product quality, notably in the tech sector. But it still has a long way to go in other products. Driven by the growing middle class, who like all middle class buyers want value for their money, and by the Chinese government’s desire to improve the tarnished “made in China” brand, there is a strong interest in improving product quality.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest

Back in the 1950s and 1960s, Japanese products were synonymous with cheaply made. Anyone over the age of 50 probably remembers cheap Japanese transistor radios when they were a kid. We all believed, in the day, that the more transistors a radio had, the better. That wasn’t necessarily true, but try telling that to a 9-year-old. And of course, we all knew that Japanese radios might claim to have 10 transistors but really only five of them worked.

Conventional wisdom was U.S. made: Good. Japanese made: Bad.

William A. Levinson’s picture

By: William A. Levinson

A job safety analysis (JSA) worksheet is almost identical in organization to a job breakdown sheet and standard work, all of which assess a job (or process) on a step-by-step basis. This suggests combining standard work with job safety analysis to support ISO 45001.

Beatrice Weder di Mauro’s picture

By: Beatrice Weder di Mauro

As the 21st century dawned, Germany was known as the “sick man of Europe,” with lower GDP growth and higher unemployment than peer nations such as France, Italy, and the United Kingdom. Today, it is widely admired as one of the world’s strongest economies and the undisputed economic leader of the euro area.

Tim Lozier’s picture

By: Tim Lozier

Corrective action is often an effective means of identifying and correcting quality and compliance events within the organization that can arise through the result of complaints, audits, incidents, nonconformances, or any adverse events. Traditionally, the corrective action process is designed to handle systemic events—things that pose a major threat to the overall health of the quality management system (QMS) or environmental health and safety (EHS) system.

Maria Guadalupe’s picture

By: Maria Guadalupe

Your competition is no longer what it used to be. In this age of information at our fingertips, same-day delivery, and seamless payment options, customers now expect more from business than ever before. Companies must adapt to thrive.

Agile, the flexible way of working, has spread from software development to organizational change—for small startups and even large, traditional organizations. The Agile software methodology is iterative and collaborative; it ensures that small, autonomous groups work together to align with customer needs.

Mohammad Jalali’s picture

By: Mohammad Jalali

Like any large company, a modern hospital has hundreds, even thousands, of workers using countless computers, smartphones, and other electronic devices that are vulnerable to security breaches, data thefts, and ransomware attacks. But hospitals are unlike other companies in two important ways.

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