You’re ready to send your team to customer service training. The big question is whether your team is ready. Chances are, they’re not.

“When I die, let it be in a meeting. The transition from life to death will be barely perceptible.”
—Anonymous

Layered Process Audits (LPAs) offer companies tremendous potential benefits, but they’re also more involved than other audits. They task all of a plant’s personnel - including multiple levels of management—and cover all key areas at varying intervals.